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It appears that we are getting some calcium buildup in our pool. We have 2 large sun shelves that I first noticed this on, but if I pour a little acid on the shelf, and scrub it with a brush, it goes away. In the picture attached, you can see what I am referring to, but this is in the deeper...

Does anyone know what brand channel drain this could be? We are looking for an adapter that will allow me to connect a PVC pipe to extend it away from the house. Thank you!

We have a neighbor that is having their pool plastered today. The builder told them they will acid wash it right after the plaster and begin filling it. Doesn't plaster usually need to set for about 24 hours before the acid wash and fill?

Is there ANY way possible, be it a hack, add-on or any other way, to choose a color on Pentair lights, other than the 5 color that are in the app? If you use any of the 6 mood presets, clearly there are colors and blends there that I see, but no way of selecting them. Thanks in advance.

This is our first pool with a cage and we have some freezing temps coming in the next week. Does the cage help against freezes and frost at all? We have a couple of Christmas Palms that I’m concerned with, so just trying to get an understanding. We still plan on covering them to be safe...

I noticed today that the lights on my SWG were flashing showing no flow. I figured since the pool is just over a year old, that I would go ahead and clean the SWG because I’m sure the previous home owners never did. When I removed the sell, this flow sensor (I think that’s what it’s called) just...

With Christmas coming, my wife wants me to figure out how to have the pool green and the spa red. Is this possible through ScreenLogic? Is it possible at all? Thank you.

We recently moved into a new house that had a hot tub and heater, which we have never had before. We have used the hot tub several times and everything seemed normal until last night. Last night we smelled gas on the patio and while in the hot tub. Is it normal to smell gas while running the...

We just purchased a house that has marble pavers. Personally, I have never heard of these, thus I am not very familiar with them. What’s the best way to clean these? There is some mold/mildew building and I’m not sure what cleaners you can use or if you can pressure wash these. Any...

I know I have a few small iron stains in my pool. I have used a vitamin c tablet to verify this. My question is, do I need to use Asorbic Acid to remove them, or can they be removed with using a sequestering like Jacks Purple Stuff? There are only a handful of them and they are only the size of...

We have 2 concrete waterfall bowls in our pool. The company that made them used a clear silicon around the scupper to seal it. It seems that the silicon that they used, wasn't very good, as they have redone it twice now, but it continues to leak after a few months. That being said, what is the...

We have 3 waterfalls in our pool and the wind notoriously blows the water on the tile wall. While I know this happens because my CSI is a little too high at times, but what is the best thing to removed this calcium from the tile and grout? I have tried some tools in the past, but nothing that I...

Other than the obvious of returning water to the pool... what is the recommended way to direct the return jets? I have heard some say they point them straight out or down to circulate the water better. I have heard some say they point them to just disturb the surface water some as it helps with...

I have a Pentair Sta-Right IntelliPro VSF Pump and the pool builder guy never really explained the operation of this pump. I understand the basics, but that is all. Where would be the best place to learn how to program the pump, options that is has and anything else that I may need/want to...

We recently had a pool built and decided to get a cleaner on our own instead of through the pool builder. Our plumbing is setup for a pressure side cleaner. We have no trees around and the only thing that generally gets in the pool is some dirt and sediment (mostly from the lawn people blowing...

I just checked and cleaned my SWG cell for the first time since the pool was built. When I removed the SWG, and this "thing" was sticking in the end of the cell (not where the blades are but on the grid side). Anyone know what this might be? Whatever it is, the filter screen thing is broken in...

I purchased some polyquat 60 to add to my pool as I turn off the SWG to take chlorine down to 0 as part of my metal sequestering treatment with ascorbic acid. My question is, when do I add this? When I Darn off the SWG or when the chlorine is low? Just want to make sure I add it at the proper...

Is there a way to identify what kind of metals I have in my pool so I know how to treat? Thank you.

I am trying to see what the best way to sequester metals in the water. I see some people say to use a sequestering agent and some say use ascorbic acid then the sequestering agent. What is everyones advice on this? Also, which products do the best job? Thank you.

I just added the salt to our pool today and want to give it about 24-48 hours to mix well with the water before we turn on the SWG Monday for the first time. That being said, currently my CYA is 40 and I am looking to go to 70 as my target. Our PB said he didn't add any because its Winter. Does...

We just had a new pool completed and has been running for about 30 days now. There are area on the finish that seem to have more plaster on them then other areas. I am not sure of this is from the acid wash after the finish was done, or brushing. Ultimately you see more plaster than pebble where...

We are just about at the 30 day mark of our pool completion and getting ready to add salt and turn on the SWG. Any suggestions on a good place to start setting-wise for this time of year? Latests test results in case that matters... FC: 3 CC: 0 PH: 7.8 TA: 80 CH: 400 CYA: 55 Salt: 560...

I am new to variable speed pumps and just thought I would reach out and see if there were any recommendations you all had on best way to setup the pump and the settings. A little background, we are just about at the 30 day mark of a new pool build and getting ready to add salt and turn on the...

I am testing my CH with the test kit that came wth my TF100. I consistently get readings of 425 yet 2 different pool supply places get a result of 290. This is a drastic difference which makes we question the TF100 reagents, as I follow the directions exactly. My pool builder was even here...

Anyone have a recommendation for a good pool pole? The one the builder gave is collapsing even though I have the ring as tight as I can get it. Also, its that blue metal and is already srctahed badly. Any suggestions are helpful. Thank you!!!

We have a new pool and I have been keeping an eye on test results for several days now. I am wanting to prevent any issues with the new plaster and prevent any calcium scaling. Here are my numbers... FC: 3.0 CC: 0.0 TC: 3.0 PH: 7.7 TA: 110 CH: 425 Salt: 0 (Finish only 14 days old) CYA: 30...

We just had our pool filled last Friday and I checked the CH mid-week and it was 400. This weekend the CH is 425. The CH of our tap water is 300. Is this normal to be so high or should we be concerned with a brand new pool? Test results below... I added acid to bring down the TA and PH. Brining...

I am reading in the IC40 manual that they recommend 1-3ppm of FC. It states anything over 3ppm could cause corrosion to pool metals and cause damage to associated items. Same with TA... the IC40 manual says 80-120ppm but it lists 60-80ppm here. Just want to make sure I do what is best for my...

We have very hard water in our area. Past experiences put my CH at the high end with city water. We are building a new pool and I was thinking of using 75% city water then 25% water from my water softener (separate bib). The first will be Stonescapes Mini Pebble by NPT. Any thoughts on this? I...

We are having our pool built starting next month. That being said, I’d like to get a meter that is pretty accurate, without spending a fortune, that I can connect to the hose to measure that amount of water my pool holds when done. This will help with my chemical balances and adjusting in the...