Jandy JXiQ heater not starting

Hi Folks,
We’ve only had our heater for less than a year and recently had to turn off our main gas line for a day.

Ever since the heater is throwing an error stating:

Fault Ignition Control Lockout. Service Required.


I have tried many things including turning off the breaker for several minibus it always starts up that way.

Any recommendations on how to troubleshoot?

Unfortunately, our pool guy cannot come check it out for two weeks and our kids really want to get in the pool.

Thanks

Free Chlorine issue

We have suggested that you lower your CYA.
At high CYA you cannot maintain enough FC to sanitize your water.

Your high chlorine loss and CC of 1.5, you need to SLAM. Link-->SLAM Process
It will be VERY difficult and Very expensive to SLAM with CYA of 90.

I would replace 30% of your water, then follow the SLAM process.

See no drain water exchange here:

Screenshot 2025-05-17 at 12.53.58 PM.png

Algaecide help please!!

For the FC and CC test, use 10mL sample and each drop is .5 FC. Will save reagent.

Forget R-0006.
Post a picture of the pH test in the comparator and your assessment of pH level.
If the sample turns red, pink, or yellow, you are done, your TA is zero, and your PH is very very low (4.5 or lower).
Use Soda Ash aka Washing Soda. Calculate how much to use using Poolmath. Set pH of 6.8 now and 7.5 as target. Enter 0 for TA. Add amount it states and circulate 30 minutes. Test pH, repeat until your pH is in the 7's, then test TA,.
Ok so I put in all the numbers. It has its recommendations up. I’m not sure how to share it to post

SWG & Salt level

4200 is too high for the Aquarite and will draw high amps which will heat electrical components causing them to fail.

Press the button and cycle through the diagnostic information. I am curious what your amps are.

But I think you need to drain your pool and lower the salt level so the Aquarite displays in the low 3000.
While generating, i'm showing 4200, 76deg, 31.9, 0.00, -0.
So that doesn't look good per the manual? I'm not showing a salt calibration or amps..

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No chlorine after replacing salt cell

Welcome to TFP.

Does your pool pass a Overnight Chlorine Loss Test? If not, you have algae consuming all the chlorine the cell is producing and you need to follow the SLAM Processto get your pool algae free.


Cya dropping

This spring water was 46 and cloudy teated 50. Now it’s less than 30
You need to allow it to come to room temperature, or warm the sample bottle.

I would also follow the process here:

Jacking up U support on metal frame rectangular pool

Hi. Does anyone have any experience or tried to jack up a full U framed pool that is not level. I need to get some higher boards under my frame support but it's not the same as what I've seen with people jacking up the straight single supports. There's not much room for anything to fit and I tried on one side and it kinda crushed the pole that goes around the pool. I can get to the outer supports but not the middle ones.

Dolphin Escape not working

We took it to the pool store. They checked the cable and it was fine, they checked the power supply and it works with nothing connected to it. When you connect the vacuum and try to turn it on the light flashes and nothing else happens. Hubby had purchased a new cable. Is the cable supposed to only have two prongs? There are four holes in the power supply. Thank you for any suggestions?

Aiper Seagull Pro recall

I’m amazed they actually sent you an improved Seagull Pro unit with the 5th wheel; Aiper customer service had refused to send me the newest version last summer vs a refurbished unit.
Post in thread 'Aiper Seagull Pro Review'
Aiper Seagull Pro Review

After 10 weeks of waiting and frustrating email exchanges, I finally received a refurbished SN62 version in September (not the newest w/5th wheel). It has been working properly since then, EXCEPT like the original unit, the mode dial is now nearly impossible to turn despite being rinsed with fresh water after use. I really don’t want to deal with Aiper customer service again…
I sprayed some WD40 on the dial (on my old one) and it got very easy to turn.
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No chlorine after replacing salt cell

Hey! We have a 25,000 gallon salt water pool with a sand filter. In mid February we replaced the salt cell because it was at the end of its life. At the same time we had to drain the pool to replace the lights. Ever since then we have had issues with no chlorine in the pool. At first we thought we were just having issues with getting all the chemicals back to a stable level. However, we just checked it again and everything is within normal limits except for a pH of 8.0 and 0 chlorine (salt 3200 and stabilizer 60) . We have a pentair IC salt cell. We have the company that installed it coming back out to check it out. Is there anything that we are missing that could be causing no chlorine to be produced besides the salt cell?

Thanks in advance!
Depending on what size the cell is, how high it’s turned up, and whether you have algae brewing -unseen for the moment- can all be possibilities. Can you post the complete set of test results?

Pool cleaner recommendation for stubborn debris?

These hard little cones are the bane of my pool-ownership existence.

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I have the 4-wheel Hayward Pool Cleaner and it cannot handle the cones -- they will clog up the intake whether I use the big mouth to let it in, or the little mouth to try to get it to just go past. This results in my vac getting stuck and needing to be fished out, unclogged, etc.

I've had the pool for going on 4 years now, so feeling like it could be time to upgrade my vacuum anyway. Maybe get something that also scrubs the walls to reduce day-to-day maintenance a bit. I was originally leaning keeping things on the suction-side with the Polaris Maxx / Atlas. But I'm not sure if I'll run into the same clogging problem with its intake based on the pictures I've seen online.

I've also been looking at some of the robots like the Dolphin Premier or the Zodiac 9550 Sport. But i'm also not convinced they'll overcome the cones either (plus, higher cost and seemingly all-over-the-place reviews).

Looking for any thoughts from the group here.

Pool Details: SWG, 16k gallons, 30ft x 16ft, in-ground, pebble, San Diego

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Calcium, CYA, and Chlorine are all low. Which order to balance

Hey all. Just drained recently and had a company add some cya after they got the pump up and running. Currently PH and alkynity are good but my chlorine, cya, and calcium are all pretty low. Does it matter in which order I balance these out? Thank you
Chlorine is always first, as long as you are testing with your own reliable kit and not depending on questionable pool store testing. Here’s a link for details on why:

Doing the Slam method need some advice please

HTH 6-way test kit.
You are off to a great start!! Well done!

That is a good kit as it has almost all of the tests you need. The biggest problem is the number of tests you can do with this "baby kit". You will only get a couple/few tests out of each one. The test kits we recommend are more bang for your buck in that they have a LOT more of the regents to do the tests.
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