I tried calling the pool contractor twice today, starting before lunch. Both times, a very cheerful receptionist answered on the first ring, but I hit a snag when the receptionist took my info & transferred me to a manager. The first time I waited on hold for 15 min to no avail, and the second time I left my info for a call back, but that was hours ago, the store is closed for the day, and- big shock- no one called me back. I guess I’m in for a bit of a slog with them, which really isn’t a shock because we had some issues during the remodel, and I was hoping not to have to deal with them again. I’ve already gotten the “these are tough times to work in” and “it’s hard to find good help” spiels.
I’ve been reading all the resources y’all posted, and I’m quite confident that the spots in my plaster are not something that we caused. I’m sure the contractor will try to say it was us, though. So I’m looking for some tips on how to handle the upcoming negotiations.
1. Is there any reasonable scenario in which WE could have caused the white depressions/pits in our plaster, considering our PoolMath records?
PoolMath Logs
2. The plasterer gave us a 3 year delamination warranty. Is this something that should be covered under that?
3. I know that NPT has very strict guidelines for maintaining plaster (specifically not allowing a negative LSI EVER)- Suppose the contractor looks at my PoolMath records and claims that I’ve messed up the plaster because my LSI has very occasionally been negative. How should I respond? I know that my chemistries have been just fine and that even on the occasions they’ve dropped below 0, they have haven’t been negative enough or kept there long enough to cause problems, but I don’t have a good way of “convincing” the contractor of all that.
4. Any other tips for dealing with a less than willing contractor?