Hi there,
I am new to the forms but was searching and found a few related posts - so thought I would make one and hopefully get some help.
We built our 18x36 pool 2 years ago. We are using hayward and omnilogic products.
6 months after our pool was operational (it is salt water), the heat exchange in the Hayward heater went. I contacted hayward support and they thought this was extremely rare since it was so new, but they warranty'd it and sent me a new heat exchange.
1 year later (about 2 months ago) again, the heat exchange went, and this time - the entire heater was broken. I am extremely disappointed that after 2 seasons of having my pool, I have now had to replace my heater - is this common? Unfortunately I am not on good terms with the person the company that did the install (they did a pool for myself as well as few friends, and ultimately mine was the only one that was completed and they are in a legal battle with the others).
Regardless - and to the point of this post:
As mentioned, 2 months ago I had to buy a brand new hayward heater. Since it was installed, when I use my omnilogic app on my phone to toggle between pool and spa, it only switches the valves and not the heater itself. Therefore, if the heater is set on pool (which I keep at approx. 82) and I switch it to hot tub, the hot tub won't heat past 82 (since the heater is still set to this). I have had 2 instances where it was the other way around and it was on hot tub, and my pool heated to 90 degrees +.
I am attaching a few pics of my equipment room for all of the pool equipment. Not sure if perhaps a wire was done wrong, or if perhaps something was just broken and not working correctly on the brand new heater I got. Any advice would be greatly appreciated. The company that installed the heater for me says they do this all he time and its all correct, and that they are trying to get ahold of hayward's tech support to see what is happening (2 months later......)
Appreciate any help.
Thank you,
Shane
I am new to the forms but was searching and found a few related posts - so thought I would make one and hopefully get some help.
We built our 18x36 pool 2 years ago. We are using hayward and omnilogic products.
6 months after our pool was operational (it is salt water), the heat exchange in the Hayward heater went. I contacted hayward support and they thought this was extremely rare since it was so new, but they warranty'd it and sent me a new heat exchange.
1 year later (about 2 months ago) again, the heat exchange went, and this time - the entire heater was broken. I am extremely disappointed that after 2 seasons of having my pool, I have now had to replace my heater - is this common? Unfortunately I am not on good terms with the person the company that did the install (they did a pool for myself as well as few friends, and ultimately mine was the only one that was completed and they are in a legal battle with the others).
Regardless - and to the point of this post:
As mentioned, 2 months ago I had to buy a brand new hayward heater. Since it was installed, when I use my omnilogic app on my phone to toggle between pool and spa, it only switches the valves and not the heater itself. Therefore, if the heater is set on pool (which I keep at approx. 82) and I switch it to hot tub, the hot tub won't heat past 82 (since the heater is still set to this). I have had 2 instances where it was the other way around and it was on hot tub, and my pool heated to 90 degrees +.
I am attaching a few pics of my equipment room for all of the pool equipment. Not sure if perhaps a wire was done wrong, or if perhaps something was just broken and not working correctly on the brand new heater I got. Any advice would be greatly appreciated. The company that installed the heater for me says they do this all he time and its all correct, and that they are trying to get ahold of hayward's tech support to see what is happening (2 months later......)
Appreciate any help.
Thank you,
Shane