Flowable fill is fine and is a great backfill in this case. Make sure it's a delivered fill it will come right out of a concrete delivery truck. I'm happy to read you got them to move on this. I didnt wanna push you hard but sometimes you gotta play hardball with ppl and getting corporate involved usually works. This hack is destroying LPs name amd making them look bad. I hate to see installs go like this it gives us a bad rap. Every trade has its corner cutters but pools have a bunch. Feel free to email me directly, send pics, etc. if you have immediate questions I'm happy to help out. Glad your on the right track now