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    Heating Pool

    My gas heater heats the Spa, but wife wants to be able to heat the pool. So in Pool mode, I press the heater button but it wont come on. I seem to remember somebody changing the configuration because I accidentally was heating the pool instead of the spa, so how do I reconfigure it?
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    Negative CSI

    FC 4.0 CC 0 PH 7.7 Alk 70 Calcium 270 Conditioner 30 Salt 1400 Temp 52 So I am at negative CSI after draining a foot of water from my 5 foot pool, in order to keep salt level from rising. My pool has been at negative csi for over a year now - .2 to -.4. Is this okay? Should I leave it that way?
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    Adding chemicals

    I drained 4 feet from my 5 foot pool, and refilled. Now the levels need adjusting. FC 1.0, CC .04, ph 7 6, Alk 70, CH 200, CYA zero. I just poured 3lbs of granular conditioner in skimmer, and have another 1 lb waiting to pour. Questions: 1. Can I add liquid chlorine now? I am thinking yes...
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    Draining pool

    I plan to drain and refill in about 2 weeks. Question. With my water at 4700 ppm salt will that harm my grass?
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    Filter pump losing suction

    About a year ago my pump was losing suction from skimmer, after investigating I found the skimmer basket was out of alignment. The inner tabs were not inside the 3 slots. So now the problem is happening again only this time after fixing the basket, the pump still loses suction, but not...
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    Mixing Acid and Chlorine

    I just returned from vacation and found my neighbor poured a gallon chlorine in one end of the pool, and half a gallon of Acid at the other end. The pumps are shut off. When I questioned him about it, he said, it's alright because the Robot mixes everything. My pumps scheduled to come on 3...
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    Blown GFCI outlet

    My Pentair control panel has a 20amp gfci outlet that I keep the Polaris Robot plugged into. Last night I checked the spa. Pool, deck lights and they worked from the remote control. This morning I went to use the robot but no power. So what I found out is the GFCI outlet press to reset...
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    Polaris Robot VRXIQ

    On my phone the App is reading firmware update failure and won't let me access the robot. I tried clearing the data and cache. I tried adding the robot to the App again but still get the same message. Robot works from the controller.
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    Pool maintenance

    My neighbor invited me over on Monday and showed me her 3 year old pool. Her pump basket was a third full of lizards. the DE filter pressure is 30psi, and a 1 inch white line at the water level of the pool. She claims her pool guy cleans every Thursday, and told her the filter needs to be...
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    No pump pressure

    Just a few days ago I cleaned the cartridge filters but for some reason mucky water back flowed into the pump basket as the filter compartment was draining. So with the drain plug still removed from filter, I briefly ran the pump to clear the mucky water. After cleaning the filters I ran in...
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    High Salt Level

    I think I need to replace about 2/3 of my pool water. but want to check with an someone first. FC 7.0. PH 7.8. Alk 7.0, CH 525, CYA 40. Salt 3600 This is a non Salt water pool. 21,600 gals. 5 feet deep.
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    White line

    According to pool builder there is nothing to do about the white line on tiles. It's our fill water. Can this calcium destroy the tiles and grout if left untreated? I called a tile cleaning service and they want $749 to bead blast.
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    Granular and Liquid chlorine

    Some of the local pool owners are advising using granular chlorine during the week, and liquid chlorine after a pool party or once a week. They claim that the granular last longer in the summer than liquid which burns off fast. Also they switch to liquid in winter months because chlorine is...
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    PH varies

    My question is, I see a trend where my first ph test is often very low 7.0 range and obviously wrong. I recheck and usually get a reading that coincides with the very nice meter. Today I had to check ph 3 times before it was same as ph meter and surprised to see 8.2. Each measurement was...
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    Freeze protection

    Should I be concerned because freeze protection did not kick in last night. My pumps are covered in snow and ice. At 11am the pump started normal schedule. Just to be safe I used a hair dryer and melted the ice everywhere.
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    Cold water and chlorine

    Pool water is at 46 degrees now. Is it necessary to add chlorine? My CYA is 50, I am keeping it at recommended 6-8 ppm.
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    Adjusting after refill

    I drained 2 feet and refilled to drop salt level. Can someone suggest what I need to do next. Fc2.5, ph7.7, alk70, ch325, salt 2200ppm, cya not sure if my reading is correct doing indoors but 40?. I think csi is -.31 Please advise. PS temp is 52
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    Help reading the Ph

    Can someone please tell me what the PH reading is.
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    Draining Pool TDS

    I'm being advised to drain my pool due to high TDS 4100. The pool is 4 years old, never been drained and using 10 gals acid per month, and 15 gallons chlorine during summer. Should I wait until spring? I do not winterize because wife wants to hear the spill over. Pool and Spa got used 2...
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    ParaLevel auto fill

    I'm trying to adjust water level above scum / calcium white line. The paralevel float has markings to raise with an arrow pointing and lower with arrow pointing opposite direction. Problem is the float is already turned to the top of shaft, and water level in pool is dead center of tiles which...
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    Pump Priming issue

    Strong winds yesterday. Pool full of debree. This morning I pulled skimmer basket and noticed muddy water underneath it. When the pump started it ran but was not able to fill the pump basket, only about half the flow of water was being sucked into the pump basket. Pressure gauge on cartridge...
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    Egg Timer question

    Ay the panel when I select schedules, I add schedule 2, then select Egg timer, then make the time 1 hour, then press Menu back to main screen. The pump does not start unless I press Filter pump button. After it is running for a few minutes, I go back to schedules and see the time is still at 1...
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    Metal Ladder location

    3 years have passed since my pool was built and the ladder has erosion where the hand rail is touching the water. So my question is, was the ladder supposed to be installed this way? Should it be above the water instead of in the water?
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    Removing Suction side cleaner

    I purchased a robotic cleaner and want to remove the suction side cleaner. From what I have read, all I need to do is lower pump rpms, and close the diverter valve that splits suction between skimmer and suction side cleaner, so all suction is on the skimmer only. So question is with lowered...
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    Spa mode pressure

    Finally got around to replacing sticking pressure gauge and notice that the normal pressure is 15 psi Pool mode, when in Spa mode pressure is 36 psi. I have 4 spa jets on filter pump, and 6 on booster pump. Water coming out of jets in spa is nice and strong. Should I be concerned about the 36psi?
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    Solar Skimmer

    My pool is covered in pollen everyday now x 4 times daily. I decided to buy a product called SolaSkimmer. So after waiting a week of shipping time, the pollen is not as bad now. When I opened the box I noticed the rear paddle is slanted and appears to be loose on the left side. The company...
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    Screeching sound from pump

    Should I be concerned, went to start the filter pump and there was a long delay. More than usual. Then the pump made a screeching noise before running. I ran it for about 15 minutes and put into clean mode as well. Seems to be okay.
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    Trying to decide on Robotic

    My friend has Polaris P9650iq and complains about the cord getting tangled every use. Sure enough I see plenty of complaints about the cords for that model. Is this a problem with all robotics? I like my pentair sidewall suction sand shark but worry about emptying the pool if the pump discharge...
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    Suction side vacuum cleaner port

    Dumb question about removing the creepy crawly cleaner from the pool for repair. When I disconnect the hose from sidewall, the flap closes. So question is, will that cause the pump suction to collapse the pipe? Also should I remove the creepy crawly shark daily?
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    Cracked Elbow

    The pvc Elbow from pump discharge to the filter cracked. This section of pipe was replaced 6 months ago when the pump casing cracked. I purchased new schedule 40 PVC and various fittings however I noticed the old pvc pipe seems cheap and thin walled compared to the new pvc from home depot. Is...