Last Thursday morning, we had a regular pool & fountain maintenance guy. We were thinking of switching the maintenance company because of how they charge us is so random & additionally charge us for frequent filter cleaning & adding more salt etc, which we didn’t experience with another company we used to hire for 1 year (they were charging us flat fee and didn’t tell us something got broke every month. I couldn’t check how this new company was charging us for past 1 year due to family emergency, so i was finally able to check recently for the first time and was shocked how they were charging us crazily. Our pool is far from house so they know we don’t have security cameras there (it’s behind the trees so no one can really see what he’s doing unless if we go there). So I felt like they’d break something this time when they come, and just like i predicted, maintenance guy showed us broken filter & plastic filter case. He said it’s because filter and case are too old.
but those look unnaturally broken to me. While I was distracted and went inside the house, he was taking those filters with him in his car. So i told him i didn’t give him permission to take our belongings with him. He said the pool company he works for might have replacement parts but our filters are not regular size, so it’s easier for him to take them with him, etc.
iCloud Photo Sharing
After that, he suddenly started to say “so you’re calling me a thief? i’m not going to work for you anymore!!” and he just left without putting filters back. I called his boss (owner of the company) right after his guy left in the AM, and he said he’d call me back and would come if it’s urgent, but he never called me back til evening, so i texted him but he said he’d just come next Monday which is today.. His guy left the controller “timeout mode”, so I asked the owner if it’s no problem to leave like that, and he said it’s no problem because it’d be automatically go back to auto after 3h. But yesterday when i checked, nothing was working and controller said “filter pump off”. and I noticed the fountain water was all drained. so i asked the owner if nothing would break because of those unusual settings (nothing has been working since last Thursday), and his guy never asked us if it’s ok to drain water from fountain, and water is super expensive (we receive crazy amount of water bill every month, and fountain water was clean so there’s no reason for his guy to drain…)
I wonder if anyone could prove that the filters don’t naturally break like that, and if we have to pay for those broken stuff every time they claim it broke naturally (or if there’s any ways to prevent other than setting security cameras, because wifi can’t reach etc), and if we can ask them to deduct the fountain water from this month invoice because we didn’t approve them to drain? videos and pictures are in the website (icloud photo sharing album)
Thank you so much in advance!!
but those look unnaturally broken to me. While I was distracted and went inside the house, he was taking those filters with him in his car. So i told him i didn’t give him permission to take our belongings with him. He said the pool company he works for might have replacement parts but our filters are not regular size, so it’s easier for him to take them with him, etc.
iCloud Photo Sharing
After that, he suddenly started to say “so you’re calling me a thief? i’m not going to work for you anymore!!” and he just left without putting filters back. I called his boss (owner of the company) right after his guy left in the AM, and he said he’d call me back and would come if it’s urgent, but he never called me back til evening, so i texted him but he said he’d just come next Monday which is today.. His guy left the controller “timeout mode”, so I asked the owner if it’s no problem to leave like that, and he said it’s no problem because it’d be automatically go back to auto after 3h. But yesterday when i checked, nothing was working and controller said “filter pump off”. and I noticed the fountain water was all drained. so i asked the owner if nothing would break because of those unusual settings (nothing has been working since last Thursday), and his guy never asked us if it’s ok to drain water from fountain, and water is super expensive (we receive crazy amount of water bill every month, and fountain water was clean so there’s no reason for his guy to drain…)
I wonder if anyone could prove that the filters don’t naturally break like that, and if we have to pay for those broken stuff every time they claim it broke naturally (or if there’s any ways to prevent other than setting security cameras, because wifi can’t reach etc), and if we can ask them to deduct the fountain water from this month invoice because we didn’t approve them to drain? videos and pictures are in the website (icloud photo sharing album)
Thank you so much in advance!!
