I do enterprise level network support and that's a great point I have used them for a backup mainly because I know it takes telco forever to find the fiber cut then another humpteen hours to get a fiber truck out. Comcast guy can lay a cable across the ground and have us back upI like how Comcast has to make a video titled "Prepare Your Business for Service Outages".
Basically, we know that the service will drop out on a regular basis, so we want to warn you up front.
They actually say that you can get real time service updates online when your service goes out.
If the service is out, how is the customer going to get the update online?
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