sync
- Thread starter danbergstrom
- Start date
- May 3, 2014
- 62,706
- Pool Size
- 6000
- Surface
- Fiberglass
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-40
- May 3, 2014
- 62,706
- Pool Size
- 6000
- Surface
- Fiberglass
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-40
thanks! if it is quicker to restore from a back up from a day or week ago I'm totally fine with that rather than trying to fix a corruption.
I am guessing I messed it up.
Last night I changed my TFP password.
Signed out of Pool Math today.
Signed back into Pool Math with new password.
Note that sync will not begin until you quit app and relaunch after a sign in.
So I quit app.
Launched app.
crash
Launch
crash
sign out
sign in
quit
launch
crash
even tried deleting app.
finally I tried setting password back to previous.
same crashing
then checked my profile poolmath logs to find blank white page loaded.
sorry
Last night I changed my TFP password.
Signed out of Pool Math today.
Signed back into Pool Math with new password.
Note that sync will not begin until you quit app and relaunch after a sign in.
So I quit app.
Launched app.
crash
Launch
crash
sign out
sign in
quit
launch
crash
even tried deleting app.
finally I tried setting password back to previous.
same crashing
then checked my profile poolmath logs to find blank white page loaded.
sorry
- Jan 3, 2023
- 344
- Pool Size
- 9500
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-40
Have you tried deleting the app and reinstalling it? Can't hurt. Could be a data cache issue which that should help resolve. Just a thought.
I apologize for the inconvenience you're experiencing with the app. I've tried to respond to your email, but unfortunately, I received an error message and the email was returned. Based on your description, it seems you've taken the right steps by signing out, deleting the app, reinstalling, and signing back in. It's concerning that the app syncs for a few seconds and then crashes. I'd like to mention that I was able to access your data and switch between many of your pools without any issues on my end. Can you let me know what happens when you open the app immediately after it crashes? This information will help us further diagnose the problem. Additionally, given the email issue and the app behavior, there's a possibility that your device might be affected by a virus or malware. It might be worth conducting a thorough security scan to rule out this potential cause.
sorry, that email address was closed 4 years ago. email info updated.
I had three different guys on their phones experiencing the same issue with my account.
still this morning I cannot see my profile pool math logs on both safari and google chrome browsers.
When I open the app I can switch from pool to pool as well but each pool has only a couple weeks of history.
To force a sync I signed out.
when I signed in the app immediately crashed.
open app.
sync (1)
sync (2)
sync (3) crash
I had three different guys on their phones experiencing the same issue with my account.
still this morning I cannot see my profile pool math logs on both safari and google chrome browsers.
When I open the app I can switch from pool to pool as well but each pool has only a couple weeks of history.
To force a sync I signed out.
when I signed in the app immediately crashed.
open app.
sync (1)
sync (2)
sync (3) crash
redth
TFP Guide
- Jun 21, 2016
- 111
- Pool Size
- 84000
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
Can you try uninstalling and reinstalling and logging in again? I made a fix on the server that should work around the issue here for you.
Sorry for the hassle!
Everything is working! bomb digity thanks! - I love pool math!
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