- Jun 16, 2019
- 19
- Pool Size
- 21132
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-40
Hey folks!
New to posting but I’ve learned lots of cool stuff here! I haven’t found a post like this but if there is a solution somewhere and someone could point me to it that would be great!
So here’s the deal:
Pentair VS PUMP and Easytouch/Screenlogic installed. All new pool and system May 2019.
Towards the end of the season last year we had random issues where randomly the pump would shut off: “power outage alarm”, “communication lost”. It may have been happening once a week. Now after opening the pool for this season it was happening multiple times/day. It is unrelated to any scheduled events, the pump did not seem hot. I could manually restart through the ScreenLogic App or directly on the panel even after just noticing the pump was off it had always immediately come back on. I checked all the connections to the pump and every was secure. I reset the breakers to the panel but it didn’t change anything.
Contacted Pentair customer service. They thought it sounded like a short in the pump. Pool guy came and replaced the “brains” of the pump. Ie the top electronic console. It seemed to run well for about 24hrs. Then started again with the same errors. I even had a few issues where the jets (on actuators) would be “on” and I couldn’t turn them off using either the panel or App. I didn’t direct them to be on nor were they on a schedule. I had to flip the breaker and that seems to reset that issue.
So I decided to do a full factory reset of the Easytouch panel (EEPROM). Reset and recreated pump settings, and schedules. (I had never done that before so that was a learning experience!). It seemed to have worked for about 24hrs.
I don’t think it is related but as of last season the app does not show the actual salt level (SWG says fine).
We’re now at a point where the pump will shut off 1-2x daily. Interestingly, once it shut off but then it came back on by itself when the new schedule activated (ie running high at night and low during the day).
I’m not sure where to go from here. Thankfully I’ve always been able to remotely restart the pump, but now I’m checking the app to see if there is an alarm more then a teenager checks Facebook!
If it was a panel wiring issue then I would have thought that we’d have had this issue previous years. If it was a pump only issue then why did the jets randomly come on? So is it a software issue (I’ve also deleted and reinstalled the app)? Any thoughts would be appreciated. Happy to clarify things if it would help.
frustrated!
Tyler
New to posting but I’ve learned lots of cool stuff here! I haven’t found a post like this but if there is a solution somewhere and someone could point me to it that would be great!
So here’s the deal:
Pentair VS PUMP and Easytouch/Screenlogic installed. All new pool and system May 2019.
Towards the end of the season last year we had random issues where randomly the pump would shut off: “power outage alarm”, “communication lost”. It may have been happening once a week. Now after opening the pool for this season it was happening multiple times/day. It is unrelated to any scheduled events, the pump did not seem hot. I could manually restart through the ScreenLogic App or directly on the panel even after just noticing the pump was off it had always immediately come back on. I checked all the connections to the pump and every was secure. I reset the breakers to the panel but it didn’t change anything.
Contacted Pentair customer service. They thought it sounded like a short in the pump. Pool guy came and replaced the “brains” of the pump. Ie the top electronic console. It seemed to run well for about 24hrs. Then started again with the same errors. I even had a few issues where the jets (on actuators) would be “on” and I couldn’t turn them off using either the panel or App. I didn’t direct them to be on nor were they on a schedule. I had to flip the breaker and that seems to reset that issue.
So I decided to do a full factory reset of the Easytouch panel (EEPROM). Reset and recreated pump settings, and schedules. (I had never done that before so that was a learning experience!). It seemed to have worked for about 24hrs.
I don’t think it is related but as of last season the app does not show the actual salt level (SWG says fine).
We’re now at a point where the pump will shut off 1-2x daily. Interestingly, once it shut off but then it came back on by itself when the new schedule activated (ie running high at night and low during the day).
I’m not sure where to go from here. Thankfully I’ve always been able to remotely restart the pump, but now I’m checking the app to see if there is an alarm more then a teenager checks Facebook!
If it was a panel wiring issue then I would have thought that we’d have had this issue previous years. If it was a pump only issue then why did the jets randomly come on? So is it a software issue (I’ve also deleted and reinstalled the app)? Any thoughts would be appreciated. Happy to clarify things if it would help.
frustrated!
Tyler
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