Hi everyone, I am having an issue with my Pentair EasyTouch system. My set up currently has an EasyTouch outside that is hardwired to the protocol adapter in my basement next to my router. Two years ago, when turning my pool on for the summer I all of a sudden wasn't able to use my screenlogic app. I noticed that the red light wasn't working on the protocol adapter. I tested the wires and was receiving 14-16 volts at the protocol adapter in the basement but the protocol adapter wouldn't turn on. I ended up buying a new protocol adapter and the red light activated as soon as I plugged it in and everything worked great for the last two years. I just turned my pool on again for this season, and the red light won't turn on my protocol adapter again. I have tested the voltage and I am still receiving 14-16 volts at the wires in the basement. I purchased a new protocol adapter (again) and just tried plugging it in and it isn't working either.... I highly doubt i have two faulty protocol adapters and cannot figure out why the red light won't turn on if there is 14-16 volts being supplied.
Has anyone run into this issue before as to the protocol adapter not powering on? One other thing i noticed is if i test the wires in the basement i read 14-16 volts.... but if i plug the wires into the protocol adapter and test them again while plugged into the protocol adapter, it only reads about 3 volts. Not sure if that is of any significance but thought it was worth mentioning. Any advice would be appreciated!
Has anyone run into this issue before as to the protocol adapter not powering on? One other thing i noticed is if i test the wires in the basement i read 14-16 volts.... but if i plug the wires into the protocol adapter and test them again while plugged into the protocol adapter, it only reads about 3 volts. Not sure if that is of any significance but thought it was worth mentioning. Any advice would be appreciated!