Pentair IntelliCenter Review and Information

MyAZPool

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Jul 3, 2018
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If it were me, I would try deleting the app from your mobile device and then re-install it. That is a fairly painless procedure and in many instances, something like that seems to work.
 

GCyr

Well-known member
May 16, 2020
58
Queen Creek, AZ
Well darn.
Has any configurations on your router been changed?
We installed a mesh router this week, but we were having this issue before that. Also, the OCP says internet connection is good, and remote is working perfectly. DCHP is activated and it changed the IP address on the OCP, but not sure where the IP address is coming from.
 

MyAZPool

Gold Supporter
Jul 3, 2018
1,816
Arizona
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Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
The router assigns or issues the IP address to each device on your network.
Peggy, try my last suggestion and lets see what happens.
r.
EDIT: That Pentair app is "buggy" to say the least. By deleting and reinstalling, that might do the trick.
 

ajw22

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TFP Guide
Jul 21, 2013
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Northern NJ
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Pool automation panels seem to be glitchy with modern mesh routers. Try setting up a 2.4 ghz guest network for the IntelliCenter to connect to.

Some folks needed to plug their old router in bridge mode and a different SSID to make it work.

The 2.4 ghz and 5 ghz networks on the same SSID seem to confuse the panel?

Which mesh router do you have?
 

MyAZPool

Gold Supporter
Jul 3, 2018
1,816
Arizona
Pool Size
20500
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
Pool automation panels seem to be glitchy with modern mesh routers. Try setting up a 2.4 ghz guest network for the IntelliCenter to connect to.

Some folks needed to plug their old router in bridge mode and a different SSID to make it work.

The 2.4 ghz and 5 ghz networks on the same SSID seem to confuse the panel?

Which mesh router do you have?
Allen.
There is no issue with her panel connecting. Where she is having the issue, is connecting "locally" between her app and her OCP. The app will not connect to the OCP locally. No problem connecting remotely (via the internet/servers).
r.
 

ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
23,657
Northern NJ
Pool Size
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Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
If reinstalling the app does not fix it then it is a local network problem...

What are the IP address of the phone and the panel?
 
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GCyr

Well-known member
May 16, 2020
58
Queen Creek, AZ
Allen.
There is no issue with her panel connecting. Where she is having the issue, is connecting "locally" between her app and her OCP. The app will not connect to the OCP locally. No problem connecting remotely (via the internet/servers).
r.
Ron,
Blowing away the app didn't work....However, we changed the network on the OCP and it works. Go figure. It worked fine on the old network for months. Oh well, don't fight city hall. Maybe it just didn't like that network anymore. Thanks for your help.

Allen,
Got it working locally. BTW, the mesh router is Eero 6.
 
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MyAZPool

Gold Supporter
Jul 3, 2018
1,816
Arizona
Pool Size
20500
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
Ron,
Blowing away the app didn't work....However, we changed the network on the OCP and it works. Go figure. It worked fine on the old network for months. Oh well, don't fight city hall. Maybe it just didn't like that network anymore. Thanks for your help.

Allen,
Got it working locally. BTW, the mesh router is Eero 6.
Peggy,
Great... I know what you mean about those "go figure" moments. It's certainly happened to me.
Bottom line. It works. On to bigger and better things. :p
59.jpg
 
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rynoshark

Silver Supporter
Mar 8, 2018
41
Seattle, WA
I've been installing my IntelliCenter i5PS to replace my previous Intermatic control system. One thing that I've stumbled on figuring out (which will probably be obvious in hindsight) is how to connect my primary heat pump heater (AquaCal SQ-155). I have my secondary propane heater hooked up to the IntelliCenter from the fireman's switch in the heater to the GAS HEATER (J2) connection. However, I can't figure out where to add another low-voltage switch connected to the AquaCal. Thanks for any suggestions.
 

MyAZPool

Gold Supporter
Jul 3, 2018
1,816
Arizona
Pool Size
20500
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
I've been installing my IntelliCenter i5PS to replace my previous Intermatic control system. One thing that I've stumbled on figuring out (which will probably be obvious in hindsight) is how to connect my primary heat pump heater (AquaCal SQ-155). I have my secondary propane heater hooked up to the IntelliCenter from the fireman's switch in the heater to the GAS HEATER (J2) connection. However, I can't figure out where to add another low-voltage switch connected to the AquaCal. Thanks for any suggestions.
@rynoshark
Yea, that's a good one. There have been a couple of folks that have used heat pumps with the IntelliCenter but I don't recall anyone trying to use both a heat pump and a gas heater at the same time. The Pentair heat pump would work using RS-485 but not sure on the AquaCal SQ-155.
Should be able to make it work but I'm pretty sure that it will involve the hijacking of the IntelliCenter solar connections.
Since I have no experience doing such a thing, I might suggest that you give tech support a call and see what they have to say about doing that.

If you run into road blocks with the level I tech, ask to speak with a level II tech support rep. They are much more knowledgeable and are able to address issues that are not in the trouble shooting scripts that the level I guys have to stick to.

Let us know how that goes and if you have any problems with tech support helping you out, let us know.

Here is the contact info... r.

Pentair Customer Service / Technical Support -
Customer Service

8 AM to 8 PM — Eastern and Pacific Times
Phone: (800) 831-7133
Fax: (800) 284-4151

Technical Support
Toll Free
(800) 831-7133, * Press 1-1-1-1-1-3 for IntelliCenter

Sanford, North Carolina (8 AM to 8 PM ET)
Phone: (919) 566-8000
Fax: (919) 566-8920

Moorpark, California (5 AM to 5 PM PT)
Phone: (805) 553-5000
Fax: (805) 553-5515
 
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