If it were me, I would try deleting the app from your mobile device and then re-install it. That is a fairly painless procedure and in many instances, something like that seems to work.
We installed a mesh router this week, but we were having this issue before that. Also, the OCP says internet connection is good, and remote is working perfectly. DCHP is activated and it changed the IP address on the OCP, but not sure where the IP address is coming from.Well darn.
Has any configurations on your router been changed?
Allen.Pool automation panels seem to be glitchy with modern mesh routers. Try setting up a 2.4 ghz guest network for the IntelliCenter to connect to.
Some folks needed to plug their old router in bridge mode and a different SSID to make it work.
The 2.4 ghz and 5 ghz networks on the same SSID seem to confuse the panel?
Which mesh router do you have?
There is no issue with her panel connecting. Where she is having the issue, is connecting "locally" between her app and her OCP. The app will not connect to the OCP locally. No problem connecting remotely (via the internet/servers).
Blowing away the app didn't work....However, we changed the network on the OCP and it works. Go figure. It worked fine on the old network for months. Oh well, don't fight city hall. Maybe it just didn't like that network anymore. Thanks for your help.
Got it working locally. BTW, the mesh router is Eero 6.
@rynosharkI've been installing my IntelliCenter i5PS to replace my previous Intermatic control system. One thing that I've stumbled on figuring out (which will probably be obvious in hindsight) is how to connect my primary heat pump heater (AquaCal SQ-155). I have my secondary propane heater hooked up to the IntelliCenter from the fireman's switch in the heater to the GAS HEATER (J2) connection. However, I can't figure out where to add another low-voltage switch connected to the AquaCal. Thanks for any suggestions.