I did not post the company on here, but have PM'd a few people. I agree 100% with you. Just be honest or as close to it as you can without committing to a set date. Our pb has not contacted us about anything, at all, since we signed the contract. We found out about things because we called them, every time. And our pb told us that they tried doing more than they can handle a few years ago and realized their service started slacking so they went back to fewer pools! Yeah ok. I guess their service always sucked then.Experiences with PB's in NJ is not a pleasant experience. Very few people come back with 100% positive comments. But then again, these are the people that do not wish to open up as they feel embarrassed by picking this pool company. IMHO, they are all the same. The communication of pool builders is really lacking. All consumers want is direct communication. We all understand that time constraints and delay's happen all the time, but not showing up, not returning calls, text messages, e-mails is just bad for business. In the end, they just do not care as the PB's that have been in business for a long time will remain in business for a long time, no matter how many complaints you see on line. Please keep us posted! You did not mention which PB unless I missed something.