We are in the process of getting a pb in south jersey too, who did you use and why,tia.Omg, the excavation is about to begin! PB said Tuesday or Thursday but I really didn't think they would be here because so far communication hasn't been great. But they pulled up at 7:45am and are about to spray then dig.
Also as somebody who works in a trade, as well as most of my friends who do as well, you are hiring somebody in their busiest time of year. Especially in Jersey. It is a shorter build season and most companies overbook and just cant keep up. Call the HVAC guy when your A/C dies in August, or the furnace guy in January. They'll be spread just as thin. I am in no way shape or form condoning the lack of communication but i deal with the public as well. 99% of my customers do not want to hear we are busy at the moment and the only outcome is to wait. So its hard. Either be honest and get screamed at all the time, or ghost the customer. For the record i choose the honest/yelled at. Its not fun most of the time but at least i respond.Experiences with PB's in NJ is not a pleasant experience. Very few people come back with 100% positive comments. But then again, these are the people that do not wish to open up as they feel embarrassed by picking this pool company. IMHO, they are all the same. The communication of pool builders is really lacking. All consumers want is direct communication. We all understand that time constraints and delay's happen all the time, but not showing up, not returning calls, text messages, e-mails is just bad for business. In the end, they just do not care as the PB's that have been in business for a long time will remain in business for a long time, no matter how many complaints you see on line. Please keep us posted! You did not mention which PB unless I missed something.
Most people who yell are just angry. Communication is the key. Some people take off work or go to work late and never hear from the PB, and this is the issue, not anything else. Give notice and things will be fine.For the record i choose the honest/yelled at. Its not fun most of the time but at least i respond.