Is the hayward t-15 cell obsolete?

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K

knew2pools

Active member
Jul 12, 2022
26
Fallbrook, CA
Pool Size
300000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Hayward Aqua Rite (T-15)
Greetings Everyone, Real quick background our SWG cell stopped working it was Hayward t-15. We had it replaced under our extended home warranty. So the insurance company had whoever they use in San DIego come out and examined it. They agreed it needed to be replaced. It took several months but last week they came out and replaced it. When I got home that night, I noticed they replaced it with a T-3. I had a hard time believing that the installer could have missed this but we contacted them the next day and this is their reply:

Thank you for sending those photos, I deeply apologize this has happened. After doing some investigating and talking to our supplier it appears unfortunately we were given the right box but the wrong cell. The T-CELL-15 is actually obsolete (see the attached photo). The replacement cell is the 40K GAL 2YR WARR SALT CELL F/ AQUARITE. I have already ordered that cell for you and I am working with scheduling right now to make sure we get the right cell installed for you.

Has anyone heard about the t-15 being obsolete? Do you think what they want to install is acceptable replacement?
 

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Mdragger88 said:
T-3 is a 15k gal cell
I think they mean w3t-15

Hayward AquaRite Replacement T-CELL-15, 40,000 Gal Pool, TurboCell, Model W3T-CELL-15 - INYOPools.com

Looking for a replacement cell for your AquaRite salt pool chlorine generator? Consider the Hayward T-Cell-15 replacement cell! This reliable and durable cell is designed to provide long-lasting performance and efficient chlorine generation for your pool. With easy installation and low...
www.inyopools.com www.inyopools.com
Click to expand...
Yes that is what they installed t-3 for pools up to 15k gal. Ours is 30k and we had t-15
 
Was the Hayward warranty expired?

They want to give you a generic replacement instead of a Genuine Hayward cell.

I would want a genuine Hayward cell with a 3 year warranty.

The T-15 is not obsolete.

There is a new model, which makes the older model obsolete, but the new model is basically exactly the same except maybe an ID tag that can be read by newer software.
 
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They are trying to give you a generic aftermarket cell. If you had a genuine Hayward cell, I would not accept a generic as a replacement.

As noted above, the Hayward T15 is still available.

Is that price listed in the pic for an aftermarket cell for real? 😲
 
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Here is the T-15 cell listed on Hayward's website...

TurboCell-up to 40,000 Gallons | Hayward Pools

NSF tested and proven, genuine Hayward TurboCells have reliably delivered chlorine for nearly two decades. Producing enough chlorine for pools up to 40,000 gallons. The #1 salt cell, is also the best value - saving 50% or more over conventional chlorine.
www.hayward-pool.com www.hayward-pool.com

This dealer notice may explain their confusion. Hayward has rebranded the Aquarite as the Aquarite 900 and changed the name of the cell from T-15 to TCELL940 to have a product line that is not sold on the Internet.


The cell you want is still sold as the W3T-CELL-15 or T-CELL-15.
 

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