Recent content by twg

I switched to controlmatic SWCG ever since I got the hot tub new and I’ve been burning thru heater elements every 6-7 months. First 3-4 were replaced under warranty but now that the warranty has expired it’s getting costly to replace. The last heater element only lasted 4 months. I’ve even...

I had air leaking into my system on the inlet side. After much searching it turned out to be a bad jandy divertor valve. It was actually due to a defective valve. When they drilled the threads where the handle mounts, they drilled too deep and pierced into the housing of the valve, so air was...

looks like someone else referenced the Gecko heater housing like mine and said that the element is not replaceable... looks like I have to replace the entire housing.

I suspect the heater went, which blew the main fuse, which then allowed the water to cool down and freeze... hoping there's no cracked lines... ugg... Next 2 weeks is suppose to warm up above freezing so will have a chance to get heater replaced and take it from there. Gecko responded and...

the ground wires were removed only to remove the cover, they were connected during normal operation

I've reached out to Gecko and Hydropool but no response yet The crystals are frozen water... the water in the pipes are frozen and there appears some water leaked out somewhere... i hope i don't have any cracked pipes... I know the entire heater housing needs to be replaced but it doesn't...

switched my hot tub to SWG from beginning with Controlomatic SWG. Loved the ease and lower maintenance vs bromine. 1st heater coil failed after 8months, it was replaced under warranty. 6 months later (last week) I discovered the replacement heater failed again. I took some pictures of the...

I have same problem… brand new hot tub heater broke after 8 months of SWG use, replacement only lasted 6 months… will get a titanium one next and see how long that lasts

I purchased a brand new hot tub and started using the SmarterSpa salt water chlorinator. After 8 months the heater coil went. It was replaced under warranty. Now after 6 months the replaced heater coil has failed again… the water chemistry is balanced exactly to the recommended settings, so I’m...

thanks... i called Hayward today too and after 3hrs they called me back and the rep was pretty clueless, didn't even reference the email you mentioned... I'll wait it out for a few days and see if issue resolves itself. I'm still on R3.2.0 so I'll have to try to upgrade to latest FW

I'm starting to see the same thing... everything else works... but Ph control doesn't seem to be working via the app. It seems whatever I set in the App (change Ph, calibration, turn on/off) doesn't actually change the setting in the Omnilogic and vice versa. When I make changes via the...

Spoke with controlomatic and they said there’s something wrong with the electrodes and they will have to send a replacement… ugh!

I was so excited to have received my SmarterSpa since it’s been on back order and took a month to get. I drained my bromine tub, rinsed off/through as much of the standing water as I could, refilled with fresh city water and balanced it and added salt as follows: Ph: 7.5 CH:330 TA: 170 CYA...