Hi fellow pool owners. I'm a new member and was very pleased to find this site. I hàve seen many users have received assistance and guidance from members of this community. Thus the reason for joining.
Been a pool owner for about 25 yrs. Last 6 using a Hayward Aqua Trol AQ-TROL-RJ-CUL S/N 1A1425-1209197 mounted vertically. Have a 21 foot, 41000 litre above ground vinyl pool. Never had any problems until this year. On june 3rd the readings on salt levels started to go down drastically until the check salt and check cell lights came on and stopped generating. I decedied to contact Hayward. Maybe a mistake.
Ill try and shorten what I've done since June 3rd when I contacted Hayward.
1. Hayward told me to replace the cell, I did.
2. Then they told me it was the board so they sent me a board
3. Then they told me it was a bad new cell, so I drove 200 km to get a new replacement cell. That didn't work
4. The no flow light came on permanently and prevented generation. They told me if I make my own bypass for the no flow light that that should work. And it did
5. They asked me to call them back and I did. I waited on hold 1 1/2 hrs then hung up. I called the next day and waited 45 min and hung up. I sent them an email. No answer
6. I called the nextday and they told me that they would leave an urgent message and to expect a call back
7. Its been 3days and still no call back or email.
Checked levels this morning. They are:
salt 2920, ph 7.2, chor 4.0, alk 70, stab 40.
Sorry for the long post. Really dont know what to do. Think it may be the board. Checked it and nothing seems to be burn or unplugged. Been reading alot about thermistors but not sure it is this or how to replace.
Any help would be appreciated. Already spent $900 on a new t5 cell and thought I'd try Trouble free pools before I purchase another new board.
Thanks in advance....Burito
Been a pool owner for about 25 yrs. Last 6 using a Hayward Aqua Trol AQ-TROL-RJ-CUL S/N 1A1425-1209197 mounted vertically. Have a 21 foot, 41000 litre above ground vinyl pool. Never had any problems until this year. On june 3rd the readings on salt levels started to go down drastically until the check salt and check cell lights came on and stopped generating. I decedied to contact Hayward. Maybe a mistake.
Ill try and shorten what I've done since June 3rd when I contacted Hayward.
1. Hayward told me to replace the cell, I did.
2. Then they told me it was the board so they sent me a board
3. Then they told me it was a bad new cell, so I drove 200 km to get a new replacement cell. That didn't work
4. The no flow light came on permanently and prevented generation. They told me if I make my own bypass for the no flow light that that should work. And it did
5. They asked me to call them back and I did. I waited on hold 1 1/2 hrs then hung up. I called the next day and waited 45 min and hung up. I sent them an email. No answer
6. I called the nextday and they told me that they would leave an urgent message and to expect a call back
7. Its been 3days and still no call back or email.
Checked levels this morning. They are:
salt 2920, ph 7.2, chor 4.0, alk 70, stab 40.
Sorry for the long post. Really dont know what to do. Think it may be the board. Checked it and nothing seems to be burn or unplugged. Been reading alot about thermistors but not sure it is this or how to replace.
Any help would be appreciated. Already spent $900 on a new t5 cell and thought I'd try Trouble free pools before I purchase another new board.
Thanks in advance....Burito
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