Problem with Pentair IC40 SWG
- By Yorker
- Salt Water Chlorine Generators (SWG)
- 13 Replies
Hi TFP!
FYI, our pool build was completed in 2017.
I’ve been avoiding a number of repairs that seem/are above what I believe I’m capable of. I wanted to reach out and see if anyone could give me some tips so I’m not taken advantage of by the repair people who will be coming out next week. I’m going to post our other pool issues in separate posts.
SALT WATER GENERATOR (Pentair IC40 replaced under warranty about 5 years ago)
A few months ago I realized that our cell was not working. I clean the cell every few months. I checked it and and it was spanking clean. Then I realized that the “fuse?” in the upper right corner of was tripped (see attached photo). I reset it, started everything up and I heard a clicking sound from that area, then a pop, and it tripped.
The SWG breaker in the panel was fine but I still tripped that and reset it. The same thing happened with the “fuse” tripping.
I searched our TFP site, but the areas I would need to test/replace would be uncomfortable for me to service, so since then I just managed the pool as a chlorine pool.
A couple days ago I reconnected the salt cell resent the “fuse” and gave it a try once again. Same thing happened, however this time the ‘fuse” did not trip to the off position instead it seems frozen in the On position.
I contacted our local certified Pentair pool repair guys. We’ve have used them multiple times over the years for warranty work and their repair guy has been great. That is until when he came out 6 months ago to diagnose a light issue. Well, he gave me a bunch of Crud about what was wrong … So I have little trust in him now, AND he is the only guy the company sends out. I requested that the owner get involved, we’ll see if he shows up.
I see that the cost of a new IC40 has gone way up (over $1,400 and probably a few hundred more with their markup). My concern is that they will start with replacing the cell before looking at other things that may be the actual issue.
Any suggestions?
Thanks in advance.
York

FYI, our pool build was completed in 2017.
I’ve been avoiding a number of repairs that seem/are above what I believe I’m capable of. I wanted to reach out and see if anyone could give me some tips so I’m not taken advantage of by the repair people who will be coming out next week. I’m going to post our other pool issues in separate posts.
SALT WATER GENERATOR (Pentair IC40 replaced under warranty about 5 years ago)
A few months ago I realized that our cell was not working. I clean the cell every few months. I checked it and and it was spanking clean. Then I realized that the “fuse?” in the upper right corner of was tripped (see attached photo). I reset it, started everything up and I heard a clicking sound from that area, then a pop, and it tripped.
The SWG breaker in the panel was fine but I still tripped that and reset it. The same thing happened with the “fuse” tripping.
I searched our TFP site, but the areas I would need to test/replace would be uncomfortable for me to service, so since then I just managed the pool as a chlorine pool.
A couple days ago I reconnected the salt cell resent the “fuse” and gave it a try once again. Same thing happened, however this time the ‘fuse” did not trip to the off position instead it seems frozen in the On position.
I contacted our local certified Pentair pool repair guys. We’ve have used them multiple times over the years for warranty work and their repair guy has been great. That is until when he came out 6 months ago to diagnose a light issue. Well, he gave me a bunch of Crud about what was wrong … So I have little trust in him now, AND he is the only guy the company sends out. I requested that the owner get involved, we’ll see if he shows up.
I see that the cost of a new IC40 has gone way up (over $1,400 and probably a few hundred more with their markup). My concern is that they will start with replacing the cell before looking at other things that may be the actual issue.
Any suggestions?
Thanks in advance.
York
