@Leebo i have a problem to upgrade to premium subscription as per attached photo. I definitely have no issue with my internet connection and my AppStore. And I can confirm that my phone didn’t go swimming ?.
I’m not gonna lie, I’ve never heard of this “feature” from Google where you can have two accounts on one device. I’m gonna need to read about this some to give a good answer.I am trying to upgrade to the premium subscription. I have two google accounts associated on my Android phone, one is my primary google account with registered payment methods, the other is a family account that is used for emails and calendar events only which does not have any registered credit cards. When I click "Subscribe" it keeps defaulting to my family google account and wants me to register a card. I do not see a way to switch to my other google account which is the account I want to actually use. I have tried uninstalling the app, and re-installing making sure that I installed it with my main google account, but it still picks up my family account when I try and subscribe.
I assume that if I delete my family account on my phone, then when I subscribe it will pick up the correct account, but this will cause more work for me to re-configure the google account back on my phone. I also believe I can just add a card temporarily to pay for the subscription, but then if I remove it, I will have issues when it is time for renewal. Neither of these options is really what I want to do as it seems more like a workaround to the real problem.
Thanks in advance for any help
I’m again so sorry @Heavenlytunes i fumbled this one. Just replied to the email from yesterday bI got an email saying your support has been canceled
I’m gonna answer here as I’ve never heard of this before, this way maybe others in the future can find the answer…….maybe.I am trying to upgrade to the premium subscription. I have two google accounts associated on my Android phone, one is my primary google account with registered payment methods, the other is a family account that is used for emails and calendar events only which does not have any registered credit cards. When I click "Subscribe" it keeps defaulting to my family google account and wants me to register a card. I do not see a way to switch to my other google account which is the account I want to actually use. I have tried uninstalling the app, and re-installing making sure that I installed it with my main google account, but it still picks up my family account when I try and subscribe.
I assume that if I delete my family account on my phone, then when I subscribe it will pick up the correct account, but this will cause more work for me to re-configure the google account back on my phone. I also believe I can just add a card temporarily to pay for the subscription, but then if I remove it, I will have issues when it is time for renewal. Neither of these options is really what I want to do as it seems more like a workaround to the real problem.
Thanks in advance for any help
I just got this same email only a few days after buying the subscription.I got an email saying your support has been canceled