Pentair ScreenLogic Alexa Skill GONE

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gnvdude

New member
Apr 19, 2020
2
Gainesville, FL
Went to hook up my Pentair screen logic 2 controller to Amazon Alexa

The Pentair skill is not there

can someone confirm this for me?

Hayward and other pool automation skills are there but not pentair

thanks
Brad
 

GDN

Bronze Supporter
Oct 17, 2016
446
Dallas, TX
I have the Pentair skill installed and it is usable, I just asked what the pool temp is and she got the information and responded. However, I looked in the skills and when I search for it I find what you report - only the Hayward and iAqualink show up. I thought maybe this was because I already have it installed, but I don't dare uninstall it to test.

Any chance you already have it linked as a skill? Look under "Your Skills".
 
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MyAZPool

Gold Supporter
Jul 3, 2018
1,422
Arizona
@panic_button
Wow, how weird.
I am able to get to it when I click on your link.
2020-04-20_18-05-07.jpg

but it does not show up when conducting a search for it.

2020-04-20_17-59-54.jpg

Not on the iOS app either.
2020-04-20_18-08-28.jpg

Okay, who let the gremlins out... :p

Thanks for sharing the link...
r.
 
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cristina3839

New member
Nov 29, 2019
4
Houston, TX
Hi, I'm trying to setup my new Pentair system with screen logic and unable to find Alexa app to download either. The link that panic_button brings to the page, but on the right in small print it says it isn't available right now. If anyone has any further info,I'd love to hear it when available! Thanks!
 

cristina3839

New member
Nov 29, 2019
4
Houston, TX
I just disabled the skill and re-enabled it without a problem. It's a skill, not an app so I'm not sure what it is trying to download.
You're right, it is under skills but can't download (or link, I guess) to Amazon account. Maybe if you already had it, its there but I am not able to get it right now that I can tell. I hope it changes or updates soon!
 

cristina3839

New member
Nov 29, 2019
4
Houston, TX
Yes, but if you click on one of the pentair options , it only shows Hayward and Iaqualink. Exactly like MyAZPool above show. If I click the link I above, this is what I see: Look on the right side, and you'll see small print that says it is not available. Those of you that already had it I guess see it differently?
 

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oldstoneface

New member
May 18, 2017
4
Chandler/AZ
Mine was working yesterday but went to use it today and Alexa said my Pentair Screenlogic account was no longer connected. When I went to look at my list of skills, it was missing and it no longer available for download in the store or in the link above. Might need to give them a call tomorrow to see what is up.
 

MyAZPool

Gold Supporter
Jul 3, 2018
1,422
Arizona
All,
My ramblings on this (and other related Pentair software/fimware/IC web client/ET & IT Screenlogic/apps/Alexa Skills issues.

1. You can call Pentair Tech Support (see provided contact info below). It won't hurt. But the tech support reps/desk cannot do anything about it except generate a trouble ticket and forward it to the Software Development and Engineering Department (SD&E), (believe me, I know from experience).

2. This is where the problem lies. Tech Support wields zero power or influence over the SD&E department. In fact, I have an ongoing issue with the iOS Apple Watch app (in that it doesn't work at all), and after several follow ups between tech support and SD&E, Tech Support was told in no uncertain terms "stop bugging us about it. we know".

3. My opinion of the Pentair Tech Support Reps that I deal with, are that they are "top notch". BUT, when it comes to any issue dealing with software/apps/Alexa Skills etc., their hands are tied.

4. I have even attempted to elevate issues to the supervisor of tech support to the supervisor of SD&E. What I then experienced, was the ole "exercise in futility". Apparently, SD&E answers to "NO ONE"!!! And frankly, I am of the opinion, that they could care less about your amazon skills issue. (sorry, but I believe this to be a sad but true reality.) They are NOT beholden to the public like Tech Support is because they refuse to deal with the public.

5. There is absolutely NO WAY, (that I have found anyway), to contact them directly. Trust me, I have done my sleuthing on the internet and have come up empty. I have asked Tech Support repeatedly, if they could please forward me to SD&E or get us on a conference call. Tech Support is not allowed to do that. I have asked to have my emails forwarded to SD&E and that was done but with zero response.

6. My next course of action is to begin a letter writing campaign directed at the corporate officers of Pentair, as I have been able to dig up their email addresses. (I will not be denied lol....). But, I have been holding off until the majority of this COVID-19 pandemic has subsided and most are back to work. I believe that if I (or anyone else) should start writing now, it will only be met with excuses that "Pentair is at reduced staffing levels" or "no one is in the office" etc, etc., so we can't help you right now..

Trust me, I am walking in the same shoes as you are. My Pentair IC Alexa skill does not work anymore, my iPhone app is not 100%, my Apple Watch app no longer functions, my IC web client has serious glitches and bugs and is not nearly as comprehensive as it should be. And even my IC android desktop app is not right. In fact, the only things that function properly and have a "Pentair" label attached to them, is the IntelliCenter Control Panel itself (and it's firmware), pumps, valves, heater, SWCG etc.

So I guess the only alternatives that I can suggest or that I am aware of are:

1. Wait it out... Maybe someday some of these issues "might" be addressed. But PLEASE, don't hold your breath. :p
2. Take the "squeaky wheel gets the grease" approach and dig in and start fighting with Pentair. NOTE: As I am doing, you might choose to hold off until after most of the COVID-19 "stay at home" measures have been lifted. So they, (Pentair) cannot use that as an excuse.​
3. Find alternative "home-brew" solutions.​
4. Or lastly, just give up on your attempts to use some of these features, that you thought would be so awesome when you were initially researching and then finally purchasing your Pentair automation systems.​

Here is the contact information for Pentair....
Pentair Customer Service / Technical Support -
  • Customer Service
8 AM to 8 PM — Eastern and Pacific Times
Phone: (800) 831-7133
Fax: (800) 284-4151
  • Technical Support
Toll Free (800) 831-7133

Sanford, North Carolina (8 AM to 8 PM ET)
Phone: (919) 566-8000
Fax: (919) 566-8920

Moorpark, California (5 AM to 5 PM PT)
Phone: (805) 553-5000
Fax: (805) 553-5515


Good luck....

r.
 
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cristina3839

New member
Nov 29, 2019
4
Houston, TX
Thanks for all of the information! I will have some time later this week and don't mind calling to ask about what is going on, I will update with what I'm able to find out. Ive also just noticed the page for the pentair skill (on Amazon's site) is completely gone now. Let's just hope they are about to release a new, functioning one! ? We're currently having an issue with our screenlogic app not communicating correctly to the heater intermittently. Most of the time, it works great. About 10% of times, it really acts up. We can't figure out why
 

PoolGate

Gold Supporter
TFP Guide
Jun 7, 2017
4,707
Damascus, MD
It must have had some major bugs for them to pull the whole thing down like lawsuit bad. The Aqualink app is pretty good but I had to disable the pool light through it since whenever there is a power blip the pool light might come on. It also comes on/off with a "turn all lights on/off" Alexa command.
 

rnickum

New member
Mar 10, 2020
3
Roseville, ca
It must have had some major bugs for them to pull the whole thing down like lawsuit bad. The Aqualink app is pretty good but I had to disable the pool light through it since whenever there is a power blip the pool light might come on. It also comes on/off with a "turn all lights on/off" Alexa command.

Just an educated guess, at one point in the past my controller started returning strange results - and not showing a feature. The reported temp was incorrect as well. Turns out they had a run of duplicate MAC ids on the boards and I was connecting to a non-password connected board with the same MAC address in some other city. I contacted pentair and they sent me a new controller. It has worked well since then. I am curious if the skill has some similar issue and was connecting the incorrect pools and controlling them due to a db corruption or some sunch on the back end. Make sure you use a pasword for remote connections.
 
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MyAZPool

Gold Supporter
Jul 3, 2018
1,422
Arizona
My Alexa now says the Pentair Screenlogic App is no longer available (instead of saying my account is disconnected).
I'm not surprised at all!!! Sorry to say, that this appears to be"par for the course" lately, with anything that the Pentair Pools Software Development and Engineering Department, is responsible for..
r.
 
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GDN

Bronze Supporter
Oct 17, 2016
446
Dallas, TX
Dang it = this skill had worked better the last few months than it had the first couple of years. I just asked what the Pool temp is and indeed the same - the Skill is no longer available. I don't get it. I've sworn by Pentair and my EasyTouch the last 5 years since install. Reading all of the issues with the Intellicenter and now this disappearing, I'm losing faith very quickly. They really need to get their act together.
 
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