SA Pentair User
Well-known member
Thanks everyone... I can’t get in via any method so suspect I may have an issue at the house!
I've had problems since yesterdayAre the Pentair servers down again? I have not been able to get in to my holiday home system for the last 10 hours (or more).
Gibby,I setup some monitors with Uptime Robot | Free Website Monitoring and it has been up and down the past 2 days a lot.
If they are doing upgrades, they should look a using blue/green.
YES! By far the worst!!So is the past week the all-time worst for IntelliCenter web outages? Must be my fault, I just got mine turned on when this started.
SoupySo is the past week the all-time worst for IntelliCenter web outages? Must be my fault, I just got mine turned on when this started.
All great points. And they have test and preprod servers as well.Professionally, I'm a datacenter IT guy. So I understand what it takes to make stuff like work, and the idea that it's been down this long is insane. If you break it, you roll back to the version that last worked, and then sort out the problems with the new code in the test environment. And it's not just "power users" like us who are inconvenienced, their installer and dealer network has to be having problems as well, because they can't set up and register new Intellicenters they're dumping on customers.
After a week of outages, I'd call this a Resume Generating Event. As in, you better get your resume together, because you're about to need it.
Chris,OK Finally! Last night the phone app was back up. Then this morning the laptop app worked. Thursday to Wednesday totally out for my remote access. I've had Jandy iAqualink RS installed for about 5 years, and Pentair Intellicenter for about 1 year. In my first year with Intellicenter this 6 day outage is over 3x the worse than any outage with my Jandy system for 5 years. All outages with any remote system are extremely irritating. But they do happen for short duration. 6 days with absolutely no communication to customers is absurd and not acceptable. As much as I personally prefer Pentair to Jandy it really calls into question quality of their server support. If you don't care about internet remote access this doesn't matter because I've had local phone app available 100% of the time. But if you do want/need remote server support this is really hard to recommend even though the hardware, and capability are far superior.
Ron, I'd appreciate it if you could pass along this sentiment from a pretty loyal Pentair customer next time you attend a call.
Thanks
Chris
How do you register your intellicenter to get email updates from them?
I just had my system turned on (as part of a new pool build) last week and the whole automation thing has been a nightmare. Paid extra for intellicenter vs. easytouch too.
Pentair Product Registration and Rebates – The Pentair IntelliCenter as well as other Pentair products and components can be registered for warranty and rebates here.
Ron,All,
So here is some information that I put together based on a call that I had with Pentair today. It's not much but in an effort to disseminate any relevant info, here goes.
1. The recent server problems are mostly due to increased user load impacting server capacity as well as "load-sharing" and other "back-end" issues. In addition, these issues were elevated to very high levels within the company and both engineering and IT teams are involved, are completely dedicated to this task and it is their top priority.
2. Short term priorities are:
3. Long term priorities are:
- Alleviate the server issues.
- Re-instate the Amazon Alexa Skill.
- Institute a higher level of communications between users panels and server platforms.
4. They are actually looking to possibly release the APIs/protocols sometime in the future so as to allow possible 3rd party UI development. It won't be tomorrow but they are looking at the idea and how best to implement it. They will have to combine all of the different APIs for each type of equipment that connect to the IntelliCenter into one API so as to only keep one API updated instead of one for each type/model of equipment.
- Migrate all IntelliCenter users to a more "robust" hosting platform.
- Autonomous notification of key personnel in order to escalate any impending or present server issues on a real-time basis.
5. I informed them that the latest beta that I have been testing did not fix the issue with the inability to edit existing schedules in the web-client or allow for sunset/sunrise options in schedules in the web client. I'm not sure why they think this is a firmware issue instead of a web client software issue but oh well. Doesn't make sense to me but I'm not really a software guy.
Anyway, that's about all I got for now.
Take care and always stay safe.
r.
3rd party UI's are probably the best thing they could do. Set the things up with basic programming for the average user but have the option for the geeks to get silly designing a limitless UI.All,
So here is some information that I put together based on a call that I had with Pentair today. It's not much but in an effort to disseminate any relevant info, here goes.
1. The recent server problems are mostly due to increased user load impacting server capacity as well as "load-sharing" and other "back-end" issues. In addition, these issues were elevated to very high levels within the company and both engineering and IT teams are involved, are completely dedicated to this task and it is their top priority.
2. Short term priorities are:
3. Long term priorities are:
- Alleviate the server issues.
- Re-instate the Amazon Alexa Skill.
- Institute a higher level of communications between users panels and server platforms.
4. They are actually looking to possibly release the APIs/protocols sometime in the future so as to allow possible 3rd party UI development. It won't be tomorrow but they are looking at the idea and how best to implement it. They will have to combine all of the different APIs for each type of equipment that connect to the IntelliCenter into one API so as to only keep one API updated instead of one for each type/model of equipment.
- Migrate all IntelliCenter users to a more "robust" hosting platform.
- Autonomous notification of key personnel in order to escalate any impending or present server issues on a real-time basis.
5. I informed them that the latest beta that I have been testing did not fix the issue with the inability to edit existing schedules in the web-client or allow for sunset/sunrise options in schedules in the web client. I'm not sure why they think this is a firmware issue instead of a web client software issue but oh well. Doesn't make sense to me but I'm not really a software guy.
Anyway, that's about all I got for now.
Take care and always stay safe.
r.