UPDATE: ISSUE RESOLVED! The pool builder did not install the second part of the WiFi controller needed to properly operate the Pentair Intellicenter. It worked intitally by a fluke, and when Pentair updated their App - without that second piece we were down for the count. We had a new Pentair WiFi controller professionally installed - a booster outside by the panel and a reciever inside. Works great. We are back up and running.
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Our pool and equipment was brand new in Fall of 2020. For the past two years our Pentair Intellicenter has not worked. Here are the issues:
1. Will not connect to Internet. This is an issue as the Intellicenter will not keep time, so we must periodiclly update the time manually to keep the pool pumps and features, such as cleaner, lights, etc., on schedule. We are also unable to start the heater, pumps, features, adjust the chlorine generator etc remotely. I called Pentair and they tried doing some resets over the phone, but couldn't make it work. I was informed by Pentair that the Pentair WiFi Module (?) supplied by the Pool Dealer was an older version of the module and no longer available. Of course we were a month out of warranty. Pentair told me that I would have to contact a pool company to come out and replace the WiFi Module with manufacturer's new part, but they woule not do anything for us.
2. Lights turn on and off randomly. It worked just fine for the first two or three years. We have no clue what is causing this. The Intellicenter was wired into the electrical supply and set up by the pool company.
Any suggestions on getting the system working again or even diagnosing the problems would be most helpful. We have been trying to get pool companies out here for a year but they are too busy building new pools to service existing ones. TIA.
We have a 20k gallon pool with Pentair VS Pumps, Pentair Filter, Pentair MasterTemp 400 and Pentair Intellicenter equipment.
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Our pool and equipment was brand new in Fall of 2020. For the past two years our Pentair Intellicenter has not worked. Here are the issues:
1. Will not connect to Internet. This is an issue as the Intellicenter will not keep time, so we must periodiclly update the time manually to keep the pool pumps and features, such as cleaner, lights, etc., on schedule. We are also unable to start the heater, pumps, features, adjust the chlorine generator etc remotely. I called Pentair and they tried doing some resets over the phone, but couldn't make it work. I was informed by Pentair that the Pentair WiFi Module (?) supplied by the Pool Dealer was an older version of the module and no longer available. Of course we were a month out of warranty. Pentair told me that I would have to contact a pool company to come out and replace the WiFi Module with manufacturer's new part, but they woule not do anything for us.
2. Lights turn on and off randomly. It worked just fine for the first two or three years. We have no clue what is causing this. The Intellicenter was wired into the electrical supply and set up by the pool company.
Any suggestions on getting the system working again or even diagnosing the problems would be most helpful. We have been trying to get pool companies out here for a year but they are too busy building new pools to service existing ones. TIA.
We have a 20k gallon pool with Pentair VS Pumps, Pentair Filter, Pentair MasterTemp 400 and Pentair Intellicenter equipment.
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. I'm not sure how to check them.