
There is someone at our pool using acid and a brush right now. We saw on our cameras.. No one told us anything or that someone was doing this.
I am not sure what to think.. I guess they are spot acid washing???? GRR
Just went home and talked with him.
And looked. The stained areas are all over the pool. Running down the walls. It's bad!!
Update: Just had a call with the warranty manager. He is telling me the stains might be from our water source, and its high alkalinity.
I explained to him that it's running down the walls, and I'm confident it's from the rain while it was empty. He said that's possible. But I still think he's believing it's from our water.
He recommended using a sequestering agent.
Update: Added 32 oz this evening. According to the bottle, I should have probably added a little more since it says that much per 15k gallons. The stuff I got was Jack's Magic Magenta, but relabeled for Suncoast Chemical. It said Jacks Magic produced for Suncoast on the bottle. I ordered Jack's Magic Magenta from Amazon tonight, so another bottle is on its way.
He also recommended keeping calcium at 240ppm (which is low I thought...).
He also recommended we get a stainless steel brush or stainless/nylon combo, as the brush they gave us is actually meant for vinyl pools so we need an upgrade to help the plaster along. (Ordered a stainless/nylon combo tonight)
Update: Well, they used a ton of acid because my pH is TANKED and not even on the scale. So I'll have to test alkalinity and see where that's at now.
Oh, BTW, he said our plaster was so underexposed that the acid wash we did shouldn't really be one that reduced its life.