On the path towards a warranty.

[FlappyLipps]

Been on customer support with inyopools for two days going over everything.
The most I've had it put out so far is .4 fc per hour.
They are having me run it for 24 hours straight.
I guess I twiddle by thumbs till tomorrow.

 

[markayash]

Let me know how it goes, I just ordered that system after discount salt wouldn’t help when my cell died

 

[Newdude]

Rooting for you either way.

 

[Jimrahbe]

They are having me run it for 24 hours straight.
I guess I twiddle by thumbs till tomorrow.

Flappy,

My "guess" is that about 75% of bad cell complaints are not the salt cell at all.

I suspect that makes them want to make sure before authorizing a return.

Can you maintain your FC by using Liquid Chlorine?

What is your CYA level?

Thanks,

Jim R.

 

[FlappyLipps]

My CYA is at 60 and I have been using liquid chlorine.
Ran at 100% for 24 hours and my pool is at 7.5 FC

 

[FlappyLipps]

Upgraded to a support ticket.
Now they want to know the

• Phosphate level

Can I get this checked at the pool store or do I need to order a Taylor kit?

 

[jark87]

Upgraded to a support ticket.
Now they want to know the

• Phosphate level

Can I get this checked at the pool store or do I need to order a Taylor kit?

Too funny. For a 1 time check, the pool store should suffice, but phosphate level won’t help diagnose a SWCG issue. There is a Taylor kit for phosphates if you decide that you want to manage them. I do, but it’s not a practice that is recommended on TFP.

In order to determine what’s going on with your chlorine levels, you should try an Overnight Chlorine Loss Test (OCLT). Then, you’ll know if you have an algae problem that is consuming your chlorine.

Perform the Overnight FC Loss Test (OCLT)

The Overnight Chlorine Loss Test tells if the SLAM is finished or if you need to start a SLAM. This article says how to do the OCLT.

www.troublefreepool.com

 

[FlappyLipps]

As the title says.

I need to get my phosphates checked for a warrantee claim on my swg.

How Much water do i need to take to the pool store?

 

[reggiehammond]

8oz or so

 

[Newdude]

Too funny

Sadly it's yet another tool to get out of that warranty that everyone is always so in love with at purchase time. (From anywhere/anything) When push comes to shove, the consumer usually gets shoved.

 

[reggiehammond]

Agree with OCLT recommendation. If the cell produces anything, I'd suspect algae first...

If not algae, I'd 100% edit the pool store result via Photoshop if I had to...

 

[FlappyLipps]

My SWG is eating my Taylor regents than I'm saving in chlorine (LOL)

Support had me do an OCLT two days ago. 0 loss and 0 CC
My FC in not coming close to my bottom number.

Support has been very nice and went over everything.
I feel with them transferring me from online to email is the start of the return.

 

[FlappyLipps]

What's the max phosphates they are going to allow ?

 

[FlappyLipps]

They gave me a free bottle for water.

 

[Newdude]

What's the max phosphates they are going to allow ?

35 below whatever it says.

Sooooooo close.


Pentair wants 125 or less. They're all probably similar.

*edit. Circupool says less than 100 and pureline doesn't mention it in their manual




*edit edit. Hayward doesn't either and both specifically say you have to maintain the levels outlined in their manual, so IMO they can't claim phosphates after thr fact.

 

[FlappyLipps]

I asked support and they want a max of 100-125 and ideally 0
Some how mine tested around 50.
All the info has been turned in. Waiting game on what is next.

 

[Newdude]

They gave me a free bottle for water.

When you return for your 'free test' with your free bottle, they GOT you. That'll be $179.

 

[Rocket J Squirrel]

Great! That bottle is perfect for filling the vials of your own test kit. I use mine for that. Don't bring water to the pool store again. Order your own kit today; you won't find the best ones in stores.

See Test Kits Compared

 

[Newdude]

Don't bring water to the pool store again.

It was for warranty purposes only. OP uses a K2006. I was only teasing above.

 

[Rocket J Squirrel]

Yep, I failed to read Flappy's full signature.