Hi all. I had to step away because all of the issues and all with this pool was just getting to me. It got to the point that every day or every 2 or 3 days was nothing but negative news and issues and just looking out the window or talking about the pool put us in a very foul mood.
Hubby has been updating here and there I see. Construction manager finally fixed the bubblers as he said - only were installed in Feb before they shot the shell... So that is done. The other deck/coping guys who were bull nosing the spa coping told us they are frequently hired by the original deck crew to go behind them and clean up their messes. I asked them if they would be the ones fixing the pieces of coping on the spa. I pointed to the 6 pieces that are messed up (3 rectangular non cut pieces next to very skinny and very cut pieces so each piece of coping is not uniform like 7/8th of the spa is). The guys saw it and said it was bad cuts but they aren't hired to do that. Ugh ok.
The bull nose seems ok at first glance. I need to go and really check it and feel how smooth it is etc.
They were going to do the wall coping but the pieces of travertine the deck company owner brought over were all damaged and scratched up and they refused to use it. At least SOMEONE has some sense. So they insisted new travertine be brought.
They came back a few days later and did the coping on the wall and mortared the coping on the columns (that was already cut by the first coping guy). They then bullnosed it all. They did all this while we were not home so the next day when we came out and looked at it... Well.... It's not good. The coping pieces are not level, there is over 1/8th inch height difference. There are wide gaps between some pieces. None of the edges of the cut column coping line up tight. They used 4 pieces with mitered 45 degree cuts for the cap on the column. I don't know WHAT happened but there are wavy lines on the cuts and the pieces are not flush and tight (though they were when the first guy cut them but couldn't mortar them bc of the gas lines). Lastly, the bull nose they did on the part over the glass tile is wavy so needs to be fixed too. The construction manager saw everything we pointed out and is aware it needs to be fixed too.
Oh! When the electricians were here, I had to go out and show them which under step lights went where. It was after it had rained and an area in front of the step up to the spa where the deck crew "leveled" the deck when they were here a few weeks ago for 2.5 hours now has standing water. Gee....if the deck drain went completely across the deck, that may help, but also leveling the deck is more than just fixing a high or low paver. Plus the far door patio is too high and the door gets stuck open so that has to be lowered too. But while over by the step to show where the light went, I saw ants building a nest in the sand where the pavers meet the stone and all this sand is built up next to the stone on the riser (since the stone wasn't placed so it sits ON the deck like I wanted).
And seeing the ant bed was it. I was so over seeing the sloppy way the pavers met the stone esp when I went on our PBs fb page and found pics of a raised stone spa and shocker - the deck was UNDER the stone and looked nice and tidy.
I knew my hubby had sent a rather aggressive and unhappy email to the head company owner (he owns the PB company with our PB but he also does home improvements and is head over the PB we deal with) however, no response from him. I decided this was it. I was tired of holdong my tongue. I was tired of being nice but firm with my requests. And I was done being patient and understanding.
I sent this pic
Our spa on top, another spa they did on bottom (the way I expected our stone work)
I then sent this text to PB - warning - it's long!
"I am sending this pic of two raised stone spas by ******** Pools, the top ours, to show how horrible it looks and the bottom as an example of what was expected. We have tried to adjust and accept the quality of work done with this deck and many projects but after 6 weeks, it is only getting worse. The stone was placed and left a space below it for the deck. I even questioned how the deck would fit under the stone and was assured it would be taken care of. And it wasnt. We have over $******* invested in this pool yet the quality of the work some of these hired subs have demonstrated, it looks like children did the work instead. Not only does this make us frustrated and very upset, but it reflects poorly on ******** Pools as well. We have had friends and even other subs that have seen how the deck and stone meet and they all comment on how sloppy it looks. This MUST be fixed. I expressed my expectations of the stone sitting on top of the deck since the very beginning back in Jan/Feb, seven months ago, and yet it still was not done. This bottom pic of a previously completed spa by ******** Pools shows the ability to do it correctly is possible yet I dont know why we continue to have unsatisfactory and sloppy work performed on our projects. Furthermore, between Anderson (tile guy) and Robbie with his crew (deck), we have ZERO faith that they would be able to be trusted to correct these issues. The little leveling work Robbie's crew attempted to do over 2 weeks ago, while they were here for only 2.5 hours, has resulted in standing water on the deck that even A******* (construction manager) commented on. They damaged over 20% of the deck during install and over 75% of it is unlevel to the point of being a safety hazzard as I have tripped several times walking on it, falling once (which with my back injury can cause major issues) and even Robbie himself tripped twice when he was out here. This was supposed to be a fun and exciting time in our lives - finally getting the pool we have dreamed about for over 10 years and yet it has turned into a nightmare and even discussing it puts us both in a horrible mood. I have tried to hold my tongue more than Randy (hubby) has but to say I am disappointed with the process and results of the work done is a huge understatement. What should have brought joy and excitement to us has done nothing but causes stressed and frustrations. I know Randy (hubby) recently expressed similar feelings to B***** (head PB) via email and to my knowledge, nothing was said in response as of yet. We decided to go with ******** Pools over 2 other builders because of you, C*****, and I know you have been trying to make things right and have helped in previous areas, for which we are grateful, but it has continued a serious downward spiral with little being done to fix it and we have had to be our own General Contractors on site managing and often having to argue with subs and that is not what we signed up for. We hired a pool building company to do that and to handle the stress, check the quality of the work, and for them to be the ones putting out the fires and yet we are still left here doing it ourselves. I hate to even think where we would be if I was not home every day and Randy (hubby) half of the time to prevent major mistakes and potential damage to our home. And that shouldn't be the case. Sorry for the long text but I don't have your email, Randy (hubby) is working, and it was best I type this out to maintain control of my emotions and make sure this was clear and direct."
Nine hours later, he replied "Your absolutely right, not acceptable and will be corrected".
The next day, construction manager was out to finish the concrete and water proof barrier in the shell where he had to fill in the huge holes in our shell that he cut to access the conduit (and subsequently the dust is over EVERYTHING including the screen and hosing isn't working).
Holes prior to being filled in but prep crew did clean shell and removed the accent tile

ale:
Acid washed shell (main PB dad was part of the crew that put the fittings into the jets and such and he said you CANNOT acid wash the tile - was not there so not sure if he meant ALL tile or just the glass? But there are several tiles with grout all over them)
So speaking of main PB dad... He was going on and on that he only did renovations when he did his business bc people get very cranky with new pool builds and errors etc and was apparently talking to hubby like he was the real brains but avoid the main work bc he doesn't like dealing with the customers. So since he's been doing pools and such for so long before his son and now with his son, everything should be done correctly that they did right?
Wrong. I looked at the spa and the fittings for the jets looked like they stuck out of the shell really far but I ddibt say anything bc I figured it was right. Hubby the comes to me later that day and says the fittings are wrong and sticking out too far after showing Construction Manager how they looked. So CM calls main PB dad to tell him about the mistakes and you could hear him yelling on the phone that there is no way it was wrong. Sigh...
So they came out the next day and had to redo the spa fittings. Hubby then noticed a return (I think that is what it's called - its a circular fitting in the shell that will feel like a jet) is at an angle and didn't look right (hard to explain but I told him to send a pic to CM). They SAY plaster tomorrow (during a solar eclipse ha so some darkness for a little part of the day) but I don't know what kind of prep they do and I don't want another delay bc no other bothers to go behind the subs to check quality of work. I also asked plaster guy what they do to prevent rain from streaking plaster while filling but no reply.
Speaking to the CM, I told him that if the same deck crew was going to be sent to fix all the problems that 1) we have no faith they can do it without more problems, 2) they will need someone out there with them the entire time pointing out every little issue bc they can't be trusted to do the job, and 3) we do NOT want to be the ones stuck out there pointing out every mistake.
Additionally, to fix how the stone and pavers meet, my thoughts were chalk line snapped where pavers hit stone. The. pull up deck next to stone. Use a small saw to cut the stone where the pavers hit it. Small chisel used to remove the stone that is extending below the stone. Then cut pavers to fit UNDER edge of the stone. Only issue is we are talking about 1-1.5" to "add" to the deck to fit under the stone. If they just slide the existing pavers under the stone and then cut deck to fill in the gaps, we will have a lot of skinny 1" pieces. So the CORRECT way to do this is to cut new pieces that are wider to fit under the stone. The issue is there is already not enough pavers left to replace all the scratched deck. Now to need more to fix where the stone meets pavers.... I tried to tell PB to order 2 crates of pavers but he didn't.
So this issue is the steps with stone on the risers, the entire spa, the columns, and back of the wall. The only area I am trying to figure out in my head is the front of the spa where it meets the coping, the coping meets stone on risers, and the front edge of the columns as the stone takes place of the coping on the side where the waterline tile is.
This is showing how the coping meets the spa. My thought was to leave the coping as is and cut the stone and tuck the actual deck under the stone.
This is before the pavers were placed so you can see how the coping abuts the stone. Should I have them notch a space in the stone so the stone sits on top above the coping and matches the pavers?
This is obviously coping meeting stone risers. My thought is here the coping needs to extend under the edge of the stone. The stone wraps around the corner of the step so it will still be finished above the coping.
The front of the columns showing how the stone replaces the coping on the front. This has been the most difficult one for me to decide on. If the coping extends under the stone, then it will do so on the front like 1-1.5". Not sure how that will look. But feel the same way if the coping isn't under the stone but the deck is. Now I could MAYBE have the coping notched on the front corner so the stone stays in front of the column, down to the waterline, and then after the width of that piece of stone, it will be under the stone on the side of the column. Clear as mud?
Imagine the red area was cut away and then slide the coping to the left so the front face of the stone remains but the side part removed so the coping slides under the edge of the stone
Oh and the stone WILL be sitting on top of the deck, regardless. I hate how it looks now. It looks lazy and sloppy. I expected the stone to be sitting on top of the deck from the beginning so no changing that idea. Just want to see if I am tackling the remedy for it the right way.
Also, hubby surprised me and told me he upgraded 3 of our 6 jets to therapy jets for my back. So that is exciting.
Back to the stairs, the CM ran the conduit for the wires for the lights a while ago and even though I kept explaining how the lights were mounted on a plate that was sandwiched under the coping and wasn't on the riser of the step, he still drilled the conduit in the middle of the riser. The lights were finally here so I showed him and he's like oh this is way easier! Yeah except now you see why I said the conduit is in the right place and I don't know how patching it with stone will look. Hoping the ragged edges will allow it to blend in.
Keep going back and forth on furniture. I really like that Aruba blue fabric on Wayfair and think a dark grey or similar color for actual furniture to get some contrast. But not sure if I should do the Aruba color or navy to go with the tile and then accent with Aruba pillows.
Also, opinions on chaise lounges with or without cushions?
Whew.... I think I have caught everything up. Long and short of it is:
- fix damaged coping pieces (4) around pool
- fix coping pieces on top of wall and columns
- fix 6 pieces of coping on spa
- fix stone and put pavers under stone edge
- level deck to fix drainage issues
- extend deck drain across deck
- replace all damaged pavers
- lower door patio so door doesn't stick
- clean grout off tile
- install under step lights and repair stone risers
- set mortar bed and finish both door patios
- still need spillway
And I am sure there is more I can't think of.
Oh I am starting to read pool school but I also want to test our tap water from our well. What tests are needed on the fill water we will use? This looks very familiar to the water testing I do for my aquarium. They use vials with drops of chemicals added in (no test strips) so hoping it is similar. But wanr to test a few times and get a base line.
Also, remind me about fill tips? Wash cloth over hose end? Start in deep end only? Thanks.