New Build in NE FL

The number one thing that REALLY sticks out to me is the fact they did NOT use the correct stuff to put it down with..........being lazy or cheap but YOU are the one that will "pay" if something happens because of it.......they will be long gone if/when it happens :(

Run you hand of over the wave stuff that might snag a foot,hand, bottom and see what it feels like. Some of those corners look like gotcha waiting to happen :(

Okay on the placement..........take pics so we can see the "overall look" from further back and looking at as much of it as you can as a whole.

:hug: "I tired of this pool"???? WOW :( Well I am tired of people not doing their best work so there!!! gurrrrrrrrr

Coping scratches-----------nope! Just nope-re-do!
 
Shantelly, I've read only the glass section so far, so that's what I'll start with.

* I only remember the thinset and grout being used for my glass install. I'll check more on that tomorrow.

* I don't like what I'm seeing at all, and I tend to be fairly tolerant in these situations. It doesn't help that I read Jimim's post describing the care his tile guy took in prepping the surface. I believe he said it was a full day of prepping. I didn't see any pictures, but it sure doesn't look like much care was taken at all on yours.

* I don't see how that can be best practices on the uneven pieces. It seems the plaster will be too thin in the areas around the lower sitting tiles. How can that be good?

* I would also be concerned about the curved areas where the tile points touch leaving no space for grout or plaster. I'll post a couple pictures of mine on curved areas for you to see what you think. I don't have closeups like you, so I hope zooming in will still give you a decent picture.

After plaster



During installation. I can't zoom in enough to tell on my phone if there are points touching like yours. To the right of the tile guy, you can see the dark gray mortar (?) used to level off the bench. Now, I don't know if that's how it should be done, but at least it's level.



I do know the glass tile surface on the spa benches feels very smooth - never any swimsuit snagging. I wish I could be more help.
 
I'm sorry, but besides everything Kim pointed out as issues, the tile around those curves and such, are unacceptable. There is no way a qualified tile setter did this job. Stick to your guns & demand they correct all of it.
I'm so sorry, I know what a stressful process this is. Hang in there until it's right.
 
I was NOT happy when I saw it but I wanted to make sure I wasnt being unreasonable. I know he was not happy about being told not to trowel lines on the thin set as they show through the glass. We have found several glass tile install websites and they all suggest back buttering and SMOOTH thin set to avoid those lines. When the head tile guy was told this, he was VERY mad. I feel like he did this half you know what job bc he didnt like us changing the technique even though reading online this is standard.

I know with 100% certainty that I could do a better job than he did. And at this point, I do not want him back on my property. I do not trust that he is going to do a proper job esp after this example. And now I am stressed about getting this tile up without breaking it.

I am going to demand PB, not construction manager, be at my house tomorrow and if I do not get a response from him, I am going to the head owner of the business who we met at the beginning of the build.

I am still hoping someone can chime in about the water proof, mortar to level, etc like the waterline was done. I know I have heard my PB say he takes the tile mosaics on the bottom of the pools and sets them into the plaster with no thin set...... Is this normal? I dont want to sound rude as I believe this is how he does things but ehhhh I am a stickler for doing things the way the manufacturer says works best for their products.
 
Just my opinion but the installation looks very amateurish to me and done by someone who doesn't really care, I would expect you'll have tiles popping off and cracking with that shoddy workmanship. I would post your pics on one of the glass tile blogs and get some feedback from more knowledgeable people so you can speak with facts and industry standards when you take this up with your PB. Hoping for you they can resolve this so you get the pool you're paying for.

Salty
 
Just my opinion but the installation looks very amateurish to me and done by someone who doesn't really care, I would expect you'll have tiles popping off and cracking with that shoddy workmanship. I would post your pics on one of the glass tile blogs and get some feedback from more knowledgeable people so you can speak with facts and industry standards when you take this up with your PB. Hoping for you they can resolve this so you get the pool you're paying for.

Salty

Well I am glad it isn't just me. When you say glass tile forums, is that on TFP or elsewhere? I hadn't found any glass tile forums, more so websites about proper installation but will try to search specifically for glass tile forums. Thank you for your input.

I feel so at a loss here. I looked up my contract and we have a limited life time warranty on the shell, the manufacturers warranties on materials and equipment, though since they did not install my glass like Lightstream said you have to, after I stressed and stressed to them the importance, I will not be able to be backed by Lightstream now. So then I read further and it is only a 1 year warranty on the work and such so that means in 18 months or 2 years when the glass pops off, we are screwed, even though I keep being told "don't stress about it, we will warranty it". Ha. What a joke.

Here are some overall pics with the glass on the shelf and steps. The deck crew had just arrived and were starting to work on the ground so I couldn't get to the deep end swim out or the spa right now.

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You can even see how wavy it is from this angle standing 10 feet away
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It sure doesn't look like it was done correctly. Usually a 1/4-1/2" mortar bed is laid to give the tile enough height to allow for the plaster to be 3/4" (or more) thick. The thinset and then the tile is laid on top of the bed. The tile should be completed flat and level since it will basically be used as a form for the plaster.

The mosaics should be installed in the same manner. Thinset is designed as an actual adhesive, plaster is not. Installing the mosaics in plaster is a recipe for an uneven install and trouble down the road.
 
I just showed my husband without saying anything to preload him on what was going on. He looked at these pictures then at me........"Is it done?" Yep "That does not look good at all. Look at that and that and that." While pointing to different areas.

I have a BIG sad for you :( Okay try something for me..............dental floss or fishing line (thin)------make sure to wear gloves.......Get a good length of each of them and run it around and "saw" it to see if you can "pop" the tiles off.
 

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Y'all...omg...I cannot make this stuff up. Why does this have to be do dramatic and difficult????

So paver crew shows up "full force" with 2 guys looking awfully overwhelmed and tired. They started ripping up the grass and weeds and leveling the ground by hand. Then watering the dirt around the shell and packing it down. We noticed a blue chalk line had been snapped onto the side of the concrete patio that they didn't rip out. When we inquired about it, they said it was the level the base was going to. It was 3.5" below the top edge of the concrete. I said so how are you making this level with the concrete and was informed they were putting a step there. :confused: :confused: :confused:

We immediately informed them that there was no step going in and it was supposed to be all one level. They said there is no way with this concrete still there.

Funny.... Fairly certain I have been saying that for 2 weeks once they busted out only half of the concrete. I could not see how it was going to work but kept being told by the one paver guy no problem no problem. Yeah.... No.

So one of the 2 guys calls his boss and said he will be out in 30 mins. I am inside my living room with my friend who has been visiting for the last week. We suddenly hear a lot of very loud and angry sounding Spanish or Portuguese being yelled. My hubby texted me that I needed to go talk to the head paver guy since I am the one who had asked you guys about having this concrete removed and being worried about my foundation. I had texted hubby that they sounded mad and wondering where he was so he could talk to them with me.

All of a sudden, one of his workers starts hitting the concrete with a huge sledge hammer! Me and my friend run to the back porch and I tell them to stop as this is part of the foundation. The paver company owner snaps at me with a huge attitude and says "Look lady - you have 2 choices. You either are going to have a step or we are busting out the concrete." I quickly informed him that I absolutely will not have a step and they will remove the concrete but in the correct manner with a saw. He starts complaining about it and acting like he didn't understand. I told him that I may not be a professional but I know the proper way to remove this concrete to prevent damage to my foundation. He then cuts me off saying "ok ok ok I get it" and was so ****** rude. I immediately called PB and told him he needed to get out here bc I will not be spoken to that way nor will I have someone ruining my property.

PB called the guy and suddenly he isn't so nasty. I hear him complaining that using the saw is going to take so much more time and then he says no worries no worries and hangs up. In the meantime, I call hubby as hes out working in the yard (remember we have 3 acres so out in the yard is kind of far away) and tell him what happened. He gets mad and comes to talk to the owner of the paver company and tells him under no circumstances is he to talk rudely to me ever again (hubby is 6'1 250 and what I call corn fed - big dude) and the guy starts back pedaling and making excuses and hubby gets a little louder with adult language telling him he doesn't want to hear any excuses just that he understands that he will not be rude to me again and then very loudly says "nor will any one else out here or we will have a problem". And then the guy asks "well then who do I talk to about this?" And hubby informs him we are equal and he is to discuss it with me. He then quietly taps on the door to tell me the plan and the change in his attitude and demenour was amazing...but he wasnt being rude according to his excuse to hubby. Mmhmmmmmm

We are not ones to cause problems but I even have a witness with my friend standing next to me and she couldn't believe how rude he was. I called PB back and told him the guy and hubby were about to come to blows and I was shocked at how rude he was. PB tried to say oh that's just how he comes off and I said sorry nope that's just an excuse bc he quickly fixed his attitude after he was confronted by hubby.

So, after I informed them that I was aware of the proper was to remove the concrete (thanks Kim), he said he had to go rent the saw and then cut the concrete into 1 foot sections before using the jack hammer. And I said oh ok so for the middle but you will cut near the house and then use a chisel by hand by the house right? He said yes but I don't trust him. I will be watching every step now. But since he had to leave to rent the tool, he is unable to come back to start working the rest of the afternoon and for some reason they couldn't finish the other 1200 sq ft of prep??? He said what myself and friend understood to be the concrete removal would be done by Sunday. PB is saying decking will be done Sunday??? So still confused there.

I had also already called PB and requested he come physically out to the property and see this glass tile. He says well he has laid lots of accent tile for me and had no issues. I said well I dont know what those look like but this is awful and I cant even rely on Lightstream's or Laticrete's warranties bc it wasnt done correctly regardless. So he was supposed to be coming out already and then got the calls about the paver drama.

I don't understand but seriously, this has been so stressful. I don't even know why we have a PB and construction manager if they are just hiring the subs but not CHECKING on them and their work. We have personally found several issues and then bc we don't have gas already we have to handle the gas tank and the guy we bring out is the one who discovers the code violation with how close they placed the heater to the house.

Sigh..... I just don't get why this has to be so difficult. And the only reasons the concrete patio was being removed was bc the first guys who set the height of the pool beam set it too low. It's not even like we changed our minds and suddenly wanted the concrete out but we have to suffer the consequences.
 
:shock: there is nothing else I could do except read what you wrote three times hoping it would be different the next time :(

You are going to have to take a comfy chair out there to watch EVERYTHING he does. Make sure to have your phone ready to video him.

Girl one day you are going to be able to read this from your pool and shake your head at what happened.

:hug:
 
Just my opinion but the installation looks very amateurish to me and done by someone who doesn't really care, I would expect you'll have tiles popping off and cracking with that shoddy workmanship. I would post your pics on one of the glass tile blogs and get some feedback from more knowledgeable people so you can speak with facts and industry standards when you take this up with your PB. Hoping for you they can resolve this so you get the pool you're paying for.

Salty

Salty, I found the John Bridge forum which is for tile professionals and I posted on their forum but so far, 67 views and no replies. Do you know of any other places I could post to and get feedback? The only other forums I found were active 2 or more years ago. I even went on the ANSI website to their forums but when I clicked the glass tile one, nothing was there.

- - - Updated - - -

Oh and PB finally got back to me about the Tropics Blue and it is a $1200 upgrade. Of freaking course! After all that has happened, I think that should be waived. PB said he would come by today to see the glass and it is 820pm and never showed. If he isnt here first thing in the morning, I am calling the main owner aka big boss man and requesting his presence.
 
So I called my best friend's dad this am bc he did all the trim work in our house when it was built and he knows a lot about construction. His best friend also built our house. He told me to check the blue prints to see if there was a footer that was apart of the back patio. So I grabbed the foundation blue prints and there is a footer with 1 piece of rebar in it which will make cutting a little more difficult. But he advised me on the way this should be done and said to call if I have any other issues.

So the guys showed up this morning with 2 big saws and put cuts in the concrete about every 6 inches and then followed the edge of the house to separate the concrete from the rest of the foundation. Right now they are using the jack hammer to remove the rest of the concrete but I am waiting to see how they tackle the pieces next to the house. Thankfully they brought saws with 12" blades so they cut through the rebar in the footer area with no issues. When they finally get next to the house is when I am going to be a little worried bc its going to take a lot of work to hand chisel it but it is how it has to be done.

Looking out the window at all the dust. They didnt bother to get wet saws and they just pulled their shirts over their noses instead of masks and goggles lol
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You can faintly make out the saw cuts
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Removing the strips after breaking with the jack hammer
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Omg.... This jack hammer is sooooo loud! I am thankful they are working and getting stuff going but wowza!

So after lunch, they are back at it. All of the middle, main part is gone and they had started to work on the strip next to the house. They took the saw and cut towards the house (eek! So close to the siding!) and then hit it with a sledge hammer and it came apart. It appears though the blue prints show rebar in this area, they didnt put it in. And also seems they poured the main foundation first and it was starting to set up so when they poured the patio, it butted up next to the foundation with no control joint, but when it broke off, the concrete on the foundation side is smooth and flat. So, this is a better scenario than first thought. I was worried about a jagged edge with concave areas into the foundation that could trap water.

I am guessing this is all they will do today. They have stopped working for over 3 hours now so kind of would liked some of that time to be used prepping the dirt after the concrete removal but I know it is blazing hot and this is back breaking work so not upset about it.

In the midst of the tile drama and now this concrete patio, I had posted about the Tropics Blue plaster being a $1200 upgrade. After more issues added to the pot with the tile and now the patio, I really would hope they would waive that fee. But if they dont..... Well..... Ugh I dont know. We are so far over budget...ugh.

PB still hasnt shown up. He called me at 309pm but I couldn't hear my phone bc of the jack hammer and I called him back at 311pm but no answer. Tried again at 340pm and still no answer. He really needs to get out here to address this tile.

Current situation
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I bet they are hating life and their job right now BUT it has to be done! Sounds like it is all working out but only because you have been right there MAKING them do it right!

Hummmmm sit down tell the PB you will "allow" the him to pay you back for all of your troubles by him doing the plaster you want at no extra cost. See what he says to that. Might be fun to just see his face when you say it.

Kim:kim:
 
The guys were back at 830 today. They brought a pneumatic hand chisel to finish removing the rest of the concrete from the patio. I am relieved that is over with and that the builders poured the patio after the foundation was setting so they weren't stuck together so it does not appear to have caused any damage to the rest of the foundation. So whew!

They then started working the base and getting it level etc. We looked out a few hours later and they were already starting to lay pavers. I did see a few that had scratches on them and of course they are always the darker pieces and the scratches are stark white. I am trying not to look at them and just hope they blend in with the vast movement and color variations throughout all the pavers and once more is laid, they wont stand out as much. But now seeing the pavers laid out, we can see the beautiful colors and it is stunning.

I did go out and walk on the area they had laid and I found a few pavers that are rocking. Should I point this out to them tomorrow or do they do something more after it is all laid?

Additionally, they ran a string from the house to outside perimeter and they are laying the pavers straight along it (it is where the roof line is over the patio). I am assuming this is where the deck drain will go. However, as the pavers are being laid, they are slowly getting further and further away from the string. By the outside of the patio, they are right on the money and as it moves towards the house, it is now about approx 1" away from the string. Of course they could have laid the string crooked. Is this an issue?

We also have a clean out pipe to the septic which is now sticking out where the deck is. PB had originally said they could put a paver over it and not put the polymeric sand around it so it would be loose and removable should we need to access it. Now that we are doing the travertine, I dont think that will work. I think maybe a drain cover or whatever it is called would do better, yes? Like some kind of box around it that the travertine can be trimmed to fit around and then a lid that sits on top. Any advice on what works best and where to get it? Hubby thought Lowes or HD and I was thinking maybe a pool place? I want the lid to be grey to blend in.

Here are some pics from tonight after the rain. Sorry they aren't great but can get better ones tomorrow. Love how it looks already!

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And I am glad they know what they are doing bc while I love the French pattern, I wouldnt know how to lay it without looking at a reference for every piece I laid. They are doing it all from their heads.
 

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