I can only go by my own experiences... I have purchased three robots from them in the past few of years.. The first two have not had any issues at all, but the third one had a bad power supply right out of the box.. I called and they sent a replacement power supply..
I think a lot depends on what parts they have in stock, and if they can tell what part is bad over the phone. Lately, just like everyone else in the world, they have been having a hard time getting enough robots to sell and replacement parts for repair.
The only thing I know for sure is that they will be the place I buy my next robot....
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