The lights are an indication of the set level. Turn the output dial and the lights should come on or off depending on the position of the dial. Potential problems are with the PCB board, the dial and the LED lights.
Visually seeing gas evolving in the cell just tells you it’s producing but there is no indication of how much. The only way to keep track of how much chlorine is being produced is to monitor your free chlorine (FC) levels with a FAS/DPD kit. And the only place to get on of those in AU is from Clear Choice Labs (CCL).
Given that it’s not that old and should be under warranty I would push the supplier for repairs. At only two years old it should be working properly.
Note that the RP20 on BestPoolSupplies looks like a different unit. Have they had an upgrade?
The RP20 has a max output of 33g/hr. At 100% you would be lucky to measure a 2-3ppm max difference in FC between the effluent and the pool water. The actual production of chlorine is really quite low which is why you can’t tell what the output is just by looking at it.
And bear in mind that most of what you’re seeing is hydrogen gas. The chlorine gas is very solvable in water and reacts almost instantly to form hypochlorous acid (aqueous). In an old cell you can still see the hydrogen gas even if it’s no longer producing any chlorine.
One of the big things at TFP is managing a pool with results from a reliable test kit. Looking and guessing is just not part of what TFP is.
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