I was getting the power outage and lost communication messages. After checking this forum and talking to Pentair I moved the load wires to the line side terminals on the relay. However, the pump does not seem to be working and my Pentair app is still displaying the error messages. Any advice?
Intelliflo Vsf not working
- Thread starter CAPool233
- Start date
233,
Make sure the system is in AUTO and then go look at the pump's display. It should say "Display Not Active". If it says RPM or something like that, then your pump is not being controlled by the EasyTouch. Most likely you have lost your RS-485 com port.
If the pump's display is blank, then it is not getting any AC power.
Use your app to turn on a pool light, the light icon in ScreenLogic should turn green. Then go outside and ensure the light is actually on. If on, turn it off using the button on the EasyTouch's main panel. This should turn the light icon in ScreenLogic off.
Let me know the results of your tests, and we can move on from there.
Thanks,
Jim R.
Make sure the system is in AUTO and then go look at the pump's display. It should say "Display Not Active". If it says RPM or something like that, then your pump is not being controlled by the EasyTouch. Most likely you have lost your RS-485 com port.
If the pump's display is blank, then it is not getting any AC power.
Use your app to turn on a pool light, the light icon in ScreenLogic should turn green. Then go outside and ensure the light is actually on. If on, turn it off using the button on the EasyTouch's main panel. This should turn the light icon in ScreenLogic off.
Let me know the results of your tests, and we can move on from there.
Thanks,
Jim R.
Forget the app for now. If you moved the Intelliflo to the line side terminals and the pump display is still blank you'll need to check the pump is getting power. FWIW, the pump shouldn't have been wired to the load side of the relay to begin with. See the following post for troubleshooting tips.
www.troublefreepool.com
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www.troublefreepool.com
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Thank you for your reply. I did find the 240 wires from motor on the load side and moved them to the line side but the Wi-Fi to system had to be reset also has nothing was working from the app. As of last Thursday everything appears to be working fine
After several days of working perfectly, The EasyTouch has lost communication with the intelliflo vsf pump. I have tried controlling lights from ScreenLogic and that is working fine. I have checked connections and all seem to be fine. Any ideas
The following post might be of interest. Also check connections on the surge board (if you have one - don't forget to Create Your Signature).
www.troublefreepool.com
Pentair InelliChlor & intelliflow pump shutdown
My new pool has been running since Memorial Day. Over the past 2 weeks the system periodically won’t start up to the morning schedule. This has happened twice in the last two weeks roughly 2-3 days after the pool service adds chemicals to the water. the pool has had high PH which I‘m told is...
www.troublefreepool.com
Thank you for your help. I ended up calling Pentair and learned that the intelliflo vsf pump needs to be updated and they have arranged for a pool company to come update the pump since it is under warranty.
If you get any further information please share it here. It would be good to know which pumps are affected and what the fix is.
@CAPool233
If you can, please post the part number of your pump.
If you can post some pics of the labels that would even be better, as they would show the date of mfg.
See what info the Pentair tech can give you about what rev F/W you have now, and what rev F/W is being loaded.
Thanks
Jim R.
If you can, please post the part number of your pump.
If you can post some pics of the labels that would even be better, as they would show the date of mfg.
See what info the Pentair tech can give you about what rev F/W you have now, and what rev F/W is being loaded.
Thanks
Jim R.
I’ve been affected by this too. In fact I know of a few of us in my area that had this issue and Pentair came out with a firmware update. My pump got the update in March and I’ve had absolutely no issues since. Rest assured it’s going to fix your issue for good! By the way, my pump is a VSF 011056 that was manufactured 09/21 connected to an EasyTouch if that helps any.
mynite
Member
- Feb 23, 2022
- 8
- Pool Size
- 10282
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-20
This was also happening with my pool, build completed in Feb this year, occurring every 2-3 weeks and needed to be reset at the main circuit breaker to get working again. It was very frustrating! I finally reached out to my pool builder who then put in a Pentair warranty service call. The tech came out and was very familiar with this issue and told me that Pentair recently put out a firmware update which will likely fix this problem. The last event was July 6, firmware was updated on July 28 and now it’s been over 6 weeks since the firmware update and over 9 weeks since the last communication lost error. Hoping we are in the clear since it used to occur every 2-3 weeks.