Intellichlor error

[Candurin]

We’re at my wife’s cousin’s pool (3 week old install) and her iChlor swcg keeps flashing all red lights with “AC” error. Any suggestions? Seems like it’s getting proper power, but, I can’t find that error code anywhere in the manual or online.

Thanks!

 

[Jimrahbe]

C,

I have the IntelliChlor, so no direct experience with the iChlor, but it looks like you have no flow.... Nothing will work with no water flowing through the pipes.

Give us a little more background.. What controls your iChlor? Is it connected to an automation system or is it a standalone unit?

Was the pump on or off when you took the pics? If the pump was off none of the lights should have been on.

Did pushing the more or less buttons do anything?

Let's see if we can get one of our iChlor owners to chime in.

Thanks,

Jim R.

 

[JamesW]

Are you sure it says "AC"?

 

[JamesW]

Display shows "AC". No other indication on the cell.

iChlor cell was powered with an "AC" power supply, or the unit had detected an "AC" input voltage.

Make sure iChlor is plugged into an IntelliChlor Power Center, or an iChlor Power pack (old IntelliChlor IC15 Power Packs cannot be used with iChlor).

https://www.pentair.com/content/dam/extranet/pentair-pool/residential/manuals/water-treatment/ichlor/ichlor-manual-522709-english.pdf

Since it's new, get the installer on it to make it right.

 

[Candurin]

Installer will take care of it. Was trying to troubleshoot while here. AC power seems to be connected, no problem. I’ll keep everyone posted.

It Definitely says AC but photo doesn’t capture that.

 

[JamesW]

The cell should receive DC power. The error indicates that it's getting AC power. What power supply do they have?

 

[Candurin]

I couldn’t take a second photo. It’s plugged into a black transformer/power supply that is then plugged into AC. Seems like there may be an internal wiring issue.

 

[JamesW]

521171 - IntelliChlor IC15 External Power Supply - 24 Volts - Pentair

This is a Pentair External Power Supply for IntelliChlor IC15 Salt Chlorine Generators. This transformer has a 115 Volt Input with a 24 Volt Output. It is designed specifically for Pentair IC15 Salt Chlorine Generators. This is also known as a Model PP40 Pentair Power Pack.

www.poolweb.com

If it looks like this, then it's the wrong power supply. The power supply should be almond/tan, not black.

That power supply outputs AC power as shown on the label, which is incorrect for the ichlor.

 

[Candurin]

Her’s is black. Great to know!

 

[Candurin]

Fixed. You guys are spot on, as always. PB used the black Ac > ac transformer from the intellichlor vs ac > dc needed for iChlor.

Ironically, that is what came in the box from Pentair. Quick, painless fix with no permanent damage.

thanks all!