I have read several posts of Pentair not supporting warranty claims for owner-installed Salt Water generators. I wanted to post a positive experience that I just had with the issue. I had an IC40 that worked great for about 11/2 years...recently, the cell just started shutting down - no lights at all. If I disconnected the cell, then reconnected later (Cleaning/inspecting/checking voltage on the power supply, etc.) the cell would come back alive and make chlorine for 30 minutes to an hour...then poof! go lights again.
I started looking for a new cell, and oh boy! they are expensive this year! Finally, with nothing to lose, I decided to call Pentair. They had changed their Customer Support recording, allowing you to 'save your place in line, and Pentair will call you back' ...so that you no longer have to remain on hold indefinitely! I received a call back in very short order, discussed the situation with a tech rep, who agreed it sounded like an issue with the cell. The rep provided me with a Work Order number and contact information for a local Pentair rep to stop by and evaluate the cell. This is the one area that caused a little consternation on my part...the agreement said if it was a warranty issue there would be no charge, but that I would be responsible for the call-out fee if the issue was not warranty related.
To prevent a possible callout charge, I really investigated the power cell ...again...but could find no issues. So finally asked the contractor to check the cell....he was out the very next day, confirmed an issue with the cell and replaced my failed cell with a new one.
A very positive experience all the way around.