I ordered a new safety cover from my local pool store. They sent my existing one to the manufacturer to be laser cut. I was told that the new one would fit the same as my existing one. Since they had the original to work with I had no reason to doubt this.
When I installed the new cover I noticed that it did not fit properly. They changed a couple of the straps near the walk in steps so now one anchor is redundant and one on the other side needs to be added. In addition several straps no longer align with the anchors. Some are 1-inch off, others are several inches off. As a result the straps in my shallow end are angled not straight. The deep end isn't too bad.
The sketch that came with the order says that they don't guarantee perfect anchor match and some anchors may need to be redrilled. At least 8 out of the 38 anchors are significantly off. I never saw this paper or signed off on this. I thought it was odd that the order came with 8 new anchors while I got a complete set of buckles/springs. It wasn't until I was adjusting the tension that I really noticed the problem. If I keep it as is the cover does not sit flat in spots. I really don't want to drill more holes in the concrete.
Before I call to complain, is it expected that I should have to relocate anchors every time I order a new cover? I can understand one or two being off a bit, but 20% of them?? I've never had to order a cover before as the previous one was the original. Was it unreasonable for me to expect the new one be identical.
TIA!
When I installed the new cover I noticed that it did not fit properly. They changed a couple of the straps near the walk in steps so now one anchor is redundant and one on the other side needs to be added. In addition several straps no longer align with the anchors. Some are 1-inch off, others are several inches off. As a result the straps in my shallow end are angled not straight. The deep end isn't too bad.
The sketch that came with the order says that they don't guarantee perfect anchor match and some anchors may need to be redrilled. At least 8 out of the 38 anchors are significantly off. I never saw this paper or signed off on this. I thought it was odd that the order came with 8 new anchors while I got a complete set of buckles/springs. It wasn't until I was adjusting the tension that I really noticed the problem. If I keep it as is the cover does not sit flat in spots. I really don't want to drill more holes in the concrete.
Before I call to complain, is it expected that I should have to relocate anchors every time I order a new cover? I can understand one or two being off a bit, but 20% of them?? I've never had to order a cover before as the previous one was the original. Was it unreasonable for me to expect the new one be identical.
TIA!