botched replacement safety cover??

abfab

Well-known member
Nov 12, 2012
136
Ontario, Canada
I ordered a new safety cover from my local pool store. They sent my existing one to the manufacturer to be laser cut. I was told that the new one would fit the same as my existing one. Since they had the original to work with I had no reason to doubt this.

When I installed the new cover I noticed that it did not fit properly. They changed a couple of the straps near the walk in steps so now one anchor is redundant and one on the other side needs to be added. In addition several straps no longer align with the anchors. Some are 1-inch off, others are several inches off. As a result the straps in my shallow end are angled not straight. The deep end isn't too bad.

The sketch that came with the order says that they don't guarantee perfect anchor match and some anchors may need to be redrilled. At least 8 out of the 38 anchors are significantly off. I never saw this paper or signed off on this. I thought it was odd that the order came with 8 new anchors while I got a complete set of buckles/springs. It wasn't until I was adjusting the tension that I really noticed the problem. If I keep it as is the cover does not sit flat in spots. I really don't want to drill more holes in the concrete.

Before I call to complain, is it expected that I should have to relocate anchors every time I order a new cover? I can understand one or two being off a bit, but 20% of them?? I've never had to order a cover before as the previous one was the original. Was it unreasonable for me to expect the new one be identical.
TIA!
 

ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
24,087
Northern NJ
Pool Size
35000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
The laser cut was for the shape of the cover and as you have now learned does not guarantee duplicating every strap and anchor point.

Install the new anchors and move on.
 
  • Like
Reactions: JamesW

JamesW

TFP Expert
Mar 2, 2011
23,545
Before I call to complain, is it expected that I should have to relocate anchors every time I order a new cover?
In most cases, you will have to install a few new anchors.

In some cases where the original manufacturer has the original file data where they made the cover, you might get an exact fit, but that's probably less than 10% of cases.
 

revitup

Gold Supporter
Bronze Supporter
Nov 30, 2019
420
Pawleys Island, SC
Pool Size
8500
Surface
Fiberglass
Chlorine
Salt Water Generator
SWG Type
Hayward Aqua Rite (T-15)
Is moving or adding straps not an option?
 

abfab

Well-known member
Nov 12, 2012
136
Ontario, Canada
I don't mind adding an anchor for the new strap that they added but adding new anchors within inches of the old one means that i will have several redundant anchors that will be confusing when i close if I leave them. If I take them out then i will have to fill the concrete holes which will look ugly.

I don't know who did the original cover as it was done when the pool was built by the previous owner 20 years ago. There was no tag indicating the manufacturer.

Is it a problem if some of the straps are not completely straight? I suspect that it will affect the strength and possibly void the warranty? I need it to support the weight of the snow - no animals or kids walking on it.
 

JamesW

TFP Expert
Mar 2, 2011
23,545
The straps closer to the centre of the pool are maybe 20% off (from 180 degrees). Closer to the walk in steps a couple are at a 45 degree angle.
That's too far off. The straps should be straight with the entire strap end to end.
 

1Sammy

In The Industry
Jul 20, 2017
404
Windsor, Ontario. Canada
So what did the pool store say ? I have never placed an order for a replacement but was told a few times that if i ever did they asked me to keep the old one so they could send it in for size and strap locations so NO new holes would need to be drilled.
 

abfab

Well-known member
Nov 12, 2012
136
Ontario, Canada
Do the strap changes that they made make sense? Shouldn't every strap have an anchor on each side to adjust the tension properly? The red lines indicate the missing straps.
 

Attachments

  • 20201114_151945-2.jpg
    20201114_151945-2.jpg
    524.9 KB · Views: 29

Enjoying this content?

Support TFP with a donation.

Give Support

JamesW

TFP Expert
Mar 2, 2011
23,545
I guess I got lucky. I didn't have to send in my old cover and the new cover I got this year is an exact copy of the old one.
If you get it from the original manufacturer, they should have the pattern on file.

Also, different manufacturers might use different web spacing and that can affect the cover exact fit.
 

Homebrewale

Well-known member
Apr 21, 2020
408
Apex, NC
If you get it from the original manufacturer, they should have the pattern on file.

Also, different manufacturers might use different web spacing and that can affect the cover exact fit.

It was from the same manufacturer (Loop Loc) and through the same pool company. I don't know if Loop Loc or the pool company saved the dimensions. It was 13 years between covers. I did switch from mesh to solid.
 

wireform

Silver Supporter
In The Industry
Aug 15, 2017
2,007
Spring Valley, NY
I believe where the 2 red lines intersect with the cover are in the correct spot sewn. Since each of those 2 straps intersect from two directions they must be pegged to the deck midpoint so it will pull the both directions equally to tether the cover.
 

Attachments

  • 20201117_185451.jpg
    20201117_185451.jpg
    201 KB · Views: 13

abfab

Well-known member
Nov 12, 2012
136
Ontario, Canada
I believe where the 2 red lines intersect with the cover are in the correct spot sewn. Since each of those 2 straps intersect from two directions they must be pegged to the deck midpoint so it will pull the both directions equally to tether the cover.
what do your green lines represent?
 

JamesW

TFP Expert
Mar 2, 2011
23,545
The red lines are where the straps should be.

The straps should be an extension of the webbing and straight in-line with the webbing.
 

Enjoying this content?

Support TFP with a donation.

Give Support
Thread Status
Hello , There was no answer in this thread for more than 60 days.
It can take a long time to get an up-to-date response or contact with relevant users.