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Most likely you have a bad display module. However, depending on where you live, it could be a tree frog that go in where the board is and got fried. I would remove the board and look at it and if you see signs on a frog dead on the board, you might need a new board which comes with a new...

Out of curiosity, why are you considering the Ultratemp ETi hybrid heater?

Yup I see this a lot here in Florida. Use some duct tape to cover the holes that allow the critters to inside where the board is located. Also, Raypak does have a foam piece that they gave some installers and it goes between the board and the bezel to protect it. You'll have to call them for the...

Make sure that you are noting having an issue with your automation temp sensor. People tend to overlook that and think it's a heater problem. So look to see what the automation says your current water temp is. Also, you need to check for continuity on the wire between the heater and the...

To run that heater efficiently, you really need to have the pump speed higher. 2700 - 3000 rpm while the heater is in use per the manufacturer. Filter cartridges should be cleaned once a month or so. Do not rely upon your filters pressure gauge to tell you that the filter needs to be cleaned...

You'll also need to convert the gas valve or get one that is set up for propane.

Well if Pentair diagnostic says "replace board", then replace the board. Try not to over think things.

Bad blower motor or bad run start capacitor if so equipped. Post a picture of the motor.

This is an informational post. What can happen if a pressure relieve valve fails? This will happen.

Yes put the heat pump before the gas heater.

If the gas valve is working, you should smell gas when it opens and tries to light. If you don't smell gas, you have a gas flow issue.

Yup I see the frogs here in Florida on many of the Raypak/Rheem boards. Raypak did come out with a high density foam panel that you can sandwich between the board and the bezel to keep these frogs out. Alternatively you can use some good duct tape and cover over all the holes inside the unit...

Pool leaks can drive you crazy. Spend the money and hire a leak detection company to come out and do a complete run thru of your system. It is well worth the price of admission. I know this from personal experience and I'm in the pool business.

Companies are tired of wasting time and money for DIY installs. BTW, I wouldn't be surprised if more companies stop allowing their units to be sold on the internet. It's not like buying a refrigerator and plugging it in to power. I can't begin to tell you the number of times a homeowner...

birdman579 You need to put mesh wire over the vents on this unit to keep the mice out. There is a company that sells pre-cut mesh panels exactly fort his heater. I am not associated with the company, Products | MK Rat Proofing, that makes them but I have used them on several of my customers...

Make sure the gas is actually turned on. And yes you could have some air trapped in the gas line. Also, is the heater labeled for the type of gas you are using. Also, I've seen where a company installed a propane unit on a natural gas system and they didn't swap out the orifice from propane to...

You'll need to check to see that when the heater fires, that the gas pressure remains at the correct level to keep the unit going. If it drops after the heater fires up, it will not be able to keep the unit going. I have seen where the gas supply appears to be good but when the unit fires up...

Sounds like the igniter is clogged. Probably from the leak and it's now rusted. Pull it out and inspect.

The sides only allow you access to the electronics of the heater. If you took the header bolts out and no water came out from the holes, then you probably don't have a leaking heat exchanger.

Yeah that's not the correct temp sensor for that model heater but I guess if it works for you. That sensor is for the LXI/JXI models.

We really need more info in order to help. What about the heater is not working? Please be specific so we can help you on this. As for the leak, you need a leak detection company to investigate this.

Go with the Jandy JXI. I used to exclusively install Raypak/Rheem but about 5 years ago I saw lots of issues with these units. So I switched to Jandy. So far I find their product to be solid plus it's pretty rodent proof which is needed in some areas.

Just because they measure it at the heater and it shows withing specs, doesn't mean that when the heater fires, that it's getting a constant flow at the correct pressure. Is there a regulator just before the heater?

Possible that the wire between the automation system and the heater is bad. I would test the wire between the two for continuity. If there is no continuity, the wire needs to be replaced. To test. disconnect the wire from the automation and the heater. Then take either rend, just one, and twist...

I only work on gas units. This is an electric heat pump.

The style, flat or spiral, has little to do with the issue. The spiral is found alot but you can still find and get the flat style. If the issue was the flame sensor, meaning it was not operating correctly, the heater would shut down. Assuming someone has tampered with things and bypassed it...

You HAVE to run the pump at a higher/normal speed when you are using the heater. You can run the pump on a slower speed when not using the heater. This is a normal routine operation when a heater is involved. I always tell my customers that you must run between 2800-3000 RPMs when you are using...

That's an oddball size and why I didn't mention it. The most common are the 200's and 400's.

I would not suggest that. Buy a new one and install it.

You will need a new heater. That part hasn't been available for a while now. Unless someone has one on ebay.