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Guys, Thanks for helping us troubleshoot this issue. My wife was just at the house. I am including a photo of inside the panel. Regarding the age of our SuperFlo VS - it is two years old. She also experienced the following: - App shows the schedule is running, but the pump is not on - She...

We are also working to get a photo of the inside of our EasyTouch - should be later today. Thank you. Eric

I had not heard of the SLConfig app. How do we get and install that? Is connection made the same way? Thanks, Eric

Here is a screenshot of our schedule in the ScreenLogic app. Thank you. Eric

Hello ajw22, and Jim R. Thank you both for all your help! Attached is a photo of our EasyTouch panel. I should have added that we are doing a majority of the programming through the ScreenLogic app. We were able to connect this morning and according to the app the schedule is running, but...

Thank you ajw22, We do not live at the property, but I will work to get you a photo as soon as I can. FYI - system had been running fine for many months. We recently had an island-wide power outage in Puerto Rico that lasted several days. I am wondering if that may have corrupted either the...

Hello, We have Pentair EasyTouch (PL4 single body with Screenlogic) automation system which was just installed a couple months ago. We also have the Pentair iChlor salt generator (installed at the same time), and Pentair SuperFlo VS pump (342001, which we had prior to the the other two...

Hello, We are in the process of updating or swapping out our automation system. We currently have Hayward ProLogic automation, Pentair SuperFlo VS pump, Pentair Clean and Clear Cartridge Filter CCRP100, and Pentair Intellibrite 5G light (as seen in our signature). The goals are: to have all...

Thanks James. I really appreciate all your help in troubleshooting. The remote display is showing a readout, albeit "communication error" but it is displaying something none-the-less. We also purchased a new display and tried that one as well. The error is still there, meaning I am lead to...

The error only shows on the external display not on the local display.

Thanks James W! Thank you also for posting the various tests. I did all of the terminal block tests you posted above. Unless I am not understanding this correctly, there is no power to the external control once the block is removed so I am unable to see if the Comm Error has cleared? To me...

Hey JamesW, G1-011049F-1 = GLX-PCB-PRO? Thanks, Eric

I just went and tested the terminal block, using another one in its place. And the continuity of each wire (4) connecting the board to the external control. Everything tested out fine. The board is marked G1-011049F-1. Is that the model number of the board? Thanks, Eric

Ok. Thank you. The communication error is on the external control display (not the main display - that one is fine). Any thoughts on how to troubleshoot the external display? Best, Eric

Hey Guys, Thanks so much for the information. We are looking it over now. Our system is older - 5 years old maybe. We purchased it through Amazon and from some of the research we have been doing it looks like they (Hayward) discontinued the AquaPlus in 2008. We are not currently at the...

Thank you mknauss! The troubleshooting guide is helpful, however there is no information on testing/ troubleshooting an external controller (ours is wired). The main display is fine, but the external controller is showing the Comm Error. As an aside - there are additional Comm ports on the board...

We may need to replace our AquaPlus main board because of a communication error to our external controller. Thread here. We are in the process of reviewing systems and features. The following are questions we have in the process: - Is the ProLogic similar to the AquaPlus in that it is a full...

Hello, We have a wired remote (Goldline AQL-WW-P-4) that controls our AquaPlus (PL-PLUS) and recently it reads "Communication Error". I have done the following steps so far to try and troubleshoot: - hard reset of the system (all breakers off and then restart) - inspected the wire leading from...

Good Morning, I have an electrician here and he has determined that it is most likely the control pad on the pump (Part #353123). He has tested various areas of power running to the motor and not seeing it at the pump control (on top of pump). When we remove the data cable we do not get...

Thanks Jim! Yes, the pump is correct. I know, folks on TFP helped me wire it 2 years ago when I installed it. I did reset the main breaker. An electrician is coming over tomorrow to test power at the pump, in the panel, etc. Here is the picture of the set up in the automation panel...

Hello, we recently discovered that our pump is no longer running. There is no read out on the display at the pump. When I press the various buttons on the pump panel nothing happens (ex. I can't switch to maintenance mode, change speed, take off auto to main control panel, etc.). There is no...

James - Thank you!! It looks like it is working!!!!! I am able to turn the pump on and off through the keypad, when I hit the filter button a second time it goes to low speed. ;) If I set up timers on the AquaPlus will it turn the pump on and off as programmed? Also, most importantly, will the...

Ok, I added in Aux 1 for another speed. Powered the system back on and I am now getting a VSP Comm Error. I went through on AquaPlus and the pump is set to variable speed, I have set speeds for each of the relays 1, 2, and 3. And in the Timers menu I have times for the operation to run. I also...