Pentair Screenlogic issues

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SteveK52

Bronze Supporter
Mar 11, 2019
251
Taylors South Carolina
About a month ago I replaced my wireless router and started ocasionally having the following in a box on my computer screen labeled CRYSTALPAD "The Connection to the Remote has been Shutdown unexpectedly". I would restart and sometimes it would go days without the error. One thing I have noticed different since the new router is that there is no information in the "Local Systems" box on the start up screen. I contacted Pentair customer service which was no help at all. I am now starting to get another message after start-up, "connecting to pool controller please wait" which seems to come and go. See attached file.
 

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Did you install a mesh router? They do not play well with ScreenLogic.
 
As Allen said, Screenlogic and Mesh routers do not work well together. Best to get a basic router to use just for the Screenlogic.
 
SteveK52 said:
Deco Mesh Router.
Sorry I wasn't aware of the PDF issue, please see attached.
Click to expand...

Is your Easytouch connected by WiFi?

It is likely a firewall or connection issue between the WiFi side and the wired side of your router.
 
SteveK52 said:
About a month ago I replaced my wireless router and started ocasionally having the following in a box on my computer screen labeled CRYSTALPAD "The Connection to the Remote has been Shutdown unexpectedly". I would restart and sometimes it would go days without the error. One thing I have noticed different since the new router is that there is no information in the "Local Systems" box on the start up screen. I contacted Pentair customer service which was no help at all. I am now starting to get another message after start-up, "connecting to pool controller please wait" which seems to come and go. See attached file.
Click to expand...

Let's unpack this a bit more.

You have two problems.

If the app does not see the ET on your local network it will not appear in "Local Systems". That is a routing problem within your network and can be a firewall or connection problem between the wires and WiFi bridge.

In Remote Systems the app connects to the Pentair server which relays commands to the ET panel from APP ->Pentair Server -> ET and does not require the app to directly connect to the ET panel. The Connecting to Pool Controller indicates the Pentair server is not getting a response from the ET. That could be a failure anywhere from the Pentair server to the internet through your home network or the ScreenLogic connection.

If your ET ever connected through ScreenLogic with your new router then you don't have an address range problem.

What LED lights do you have on the ET WiFi connection?
 

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ajw22 said:
Let's unpack this a bit more.

You have two problems.

If the app does not see the ET on your local network it will not appear in "Local Systems". That is a routing problem within your network and can be a firewall or connection problem between the wires and WiFi bridge.

In Remote Systems the app connects to the Pentair server which relays commands to the ET panel from APP ->Pentair Server -> ET and does not require the app to directly connect to the ET panel. The Connecting to Pool Controller indicates the Pentair server is not getting a response from the ET. That could be a failure anywhere from the Pentair server to the internet through your home network or the ScreenLogic connection.

If your ET ever connected through ScreenLogic with your new router then you don't have an address range problem.

What LED lights do you have on the ET WiFi connection?
Click to expand...
The problem is intermittent, I believe for the last 10 hrs everything is working fine.
 
If it's intermittent that'll be tricky to diagnose. One thing you could try is to ensure that your router is using the latest firmware.

How to Update the Firmware of Deco | TP-Link

How to Update the Firmware of Deco
www.tp-link.com www.tp-link.com

Another simple thing to try is to move the Screenlogic protocol adapter further away from the new router to see if that helps.

ScreenLogic won’t connect due to new modem and router (See My Fix...)

We recently replaced our modem and router, and all of a sudden our ScreenLogic app wouldn’t connect. I tried every tip I could find on this board....hitting the reset button, updating adapter firmware, resetting IP address....nothing. I called Pentair and the tech verified that there was...
www.troublefreepool.com www.troublefreepool.com
 
Last edited:
I have the latest software.
Both have been intermittent although the remote issue just started 2 days ago.
I went out yesterday morning and rebooted the transmitter at the pool and neither problem has occured since, although it is too early to tell if that actually fixed the problems.
 
Steve,

We have seen several cases where the location of the Protocol Adapter (PA) makes a big difference due to interference.

It can't hurt to try moving the PA as far from the new router, and other electronic equipment, as possible.

Thanks,

Jim R.
 
Sounds like you are using the ScreenLogic Wireless Connection Kit to connect your outdoor ET to your router. Let's be specific: This is not a Wifi connection. It is a wireless bridge using indoor and outdoor transceivers to connect the ET to the Protocol Adapter wirelessly. The PA then converts the protocol to Ethernet so you can then connect to your router. I've seen the message you have shared many times. Always seems to be a poor wireless connection between the transceivers. Try to get a better signal from the outdoor to the indoor by using the normal methods: Avoid mounting transceiver to cement block walls, metal objects etc. Try moving the transceivers closer together and avoid as many walls etc. as possible. Move the indoor transceiver away from your new router etc... A wired connection is always best. If you can, make a temporary wired connection from outdoor to indoor. Curious - how far is your outdoor transceiver from the indoor and how many walls/obstacles inbetween?
 
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