Recent content by derek_from_maytronics

We recommend that you remove the cleaner out of the pool daily. Leaving the cleaner in an unbalanced pool will cause premature wear to the cleaner (like the gummy consistency of your blue cable). Please use the following link to our FAQs for information of the proper pool chemistry and...

Once you receive the new power supply unit, please follow the steps below to ensure it is configured with your robot to avoid issues connecting to the app - there is no need to delete the app before performing the steps: Connect the new power supply unit to the robot and do not connect to the...

Hello, Thank you for contacting us, we understand that you are having some issues with your Dolphin robot. According to the Dolphin behavior you describe, it seems that the Dolphin is using its Protection mechanism to shut down. Please try the following troubleshooting steps, it will only take...

The E20 is recommended for an 16x32 in-ground freeform pool; the warranty is processed by Maytronics. The owner is required to ship the robot to the service center for repairs.

The power supply for the Dolphin Active 20 cleaner should have <30 VDC output Input of 100-125 AC volts / 200-230 Volts 50-60 Hertz. The blue cable and power supply should be checked to ensure both are functioning correctly. I hope that helps!