Intellichem pH 4.04, ORP NEGATIVE 12 incorrect readings

C.Klages

Member
Oct 8, 2021
24
Orlando metro, FL
We have an Intellichem that is hooked up to an IC 40 SWCG, and a Muriatic Acid tank. We also have a DelOzone and Parmount UV2 sterilizer in-line so we can keep the Chlorine levels lower than the standard 3.0+. We test with a Taylor K2006C with salt testing.
Taylor test real measurements:
FC=1.0, CC=0, pH=7.6, TA=89, CH=260, CYA=30, Salt=3400, temp=76
Intellichem inaccurate measurements:
pH=4.04, ORP= -12, SALT=3450
Our Intellichem now gives really bad readings. It used to read normally, until our Pool Builder replaced the pH sensor when the acid tank kept adding acid even when the pool was off. (Turns out that the flow/float switch for some reason keeps sticking). After he replaced the pH sensor about a month ago, the ORP sensor started reading lower and lower ORP numbers, until it got to NEGATIVE 12!!! Yes!! You read that right--a NEGATIVE ORP. We called them back, they said let's disconnect the SWCG from the system till we get a new ORP sensor and put it in. So, now a month later, they come and replace both the ORP and the pH sensors with new ones. They ran the 'test' cycle on them, and said all is good and left. Looking at the readings 30 minutes after they left, the pH was reading 4.04, and the ORP was negative 1. I was going to clean the filters (cartridge) anyway, so I shut off the system, cleaned the filters and started it all up again thinking that a hard restart might bump it into acting properly. Not so lucky. The pH is continuously reading 4.04 (setpoint is at 7.3), and the ORP was NEGATIVE 9 (setpoint is at 660). Now, about 5 hours later, the ORP is NEGATIVE 12 again. Deja vu all over, but now with the added "feature" of an extremely wrong 4.04 pH when it's actually 7.6. These were brand new sensors--I saw him unpack them from the box, and they even still had the liquid with the little yellow sponge in the screw on probe cover to ensure they stayed wet during shipping. This doesn't make sense. Does anyone have any idea as to why I would be getting a NEGATIVE ORP reading (especially when we have 1.0 chlorine and also have the ozone and UV running as normal which should also raise the ORP, and why the pH reading is now also way off. We are totally perplexed!!! Thanks, Carolyn.
Negative 12.jpg
 
Carolyn,

This is just one reason that we never recommend the IntelliChem to our members. :(

I think we have a few members with the system, so let's see if we can get them to chime in...

It may be a while for them to see this post.

Thanks,

Jim R.
 
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Carolyn,

This is just one reason that we never recommend the IntelliChem to our members. :(

I think we have a few members with the system, so let's see if we can get them to chime in...

It may be a while for them to see this post.

Thanks,

Jim R.
Jim, Thanks for the comment. The Intellichem has been a delight this past year to have it keep the pH right where I like it, even when we leave town for long trips, and not have to deal with the acid fumes every so often adding it manually. However, the ORP management of the salt cell leaves a lot to be desired, like many of the members have said. Our setpoint of 660 got us close enough so we could leave for a bit without worrying, but now with the negative number, the cell will not generate anything close to a proper level. Last time it hit -12, I came back to a pool with a chlorine way up at 10!!! Can't live with that. Hopefully, somebody knows what's going on so we can get it to behave like it used to. I'm really worried about that pH. The 'tweak' pH to adjust the sensor only goes +/- 0.3 units, so that wouldn't get me anywhere near where we need to be. Thanks!! Hoping another member can shed some light. :)
 
Jim, Thanks for the comment. The Intellichem has been a delight this past year to have it keep the pH right where I like it, even when we leave town for long trips, and not have to deal with the acid fumes every so often adding it manually. However, the ORP management of the salt cell leaves a lot to be desired, like many of the members have said. Our setpoint of 660 got us close enough so we could leave for a bit without worrying, but now with the negative number, the cell will not generate anything close to a proper level. Last time it hit -12, I came back to a pool with a chlorine way up at 10!!! Can't live with that. Hopefully, somebody knows what's going on so we can get it to behave like it used to. I'm really worried about that pH. The 'tweak' pH to adjust the sensor only goes +/- 0.3 units, so that wouldn't get me anywhere near where we need to be. Thanks!! Hoping another member can shed some light. :)
Welcome to TFP, If your CYA is really at 30ppm then a chlorine level at 10 is a tad high but not a big deal. Check out the further reading article below to find out why.

 
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Weird, my eyes must be going out on me.

Edit: maybe not. There’s a comment in there about it being up at 10ppm but I guess that was a previous issue.

Yeah, you're right, there seems to be a bit of up and down going on with ORP readings out of whack.
 
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You don’t list the DelOzone and Parmount UV2 sterilizer and IntelliChem in your signature which will lead to misleading recommendations here.

You probably know we don’t recommend and discourage Ozone and UV and the low chlorine mode you are trying to run your pool at.



The IntelliChem is also discouraged for the reasons you are finding. You are not going to find the answer to your IntelliChem problems here. The best advice we have is decouple your IntelliChlor from the IntelliChem and run it independently.


Simplifing your pool system will give you a more trouble free pool.
 
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Weird, my eyes must be going out on me.

Edit: maybe not. There’s a comment in there about it being up at 10ppm but I guess that was a previous issue.
Bperry, correct. My chlorine is 1.0 and doesn't usually vary up or down by more than +/_0.5 unless I make it do so. It was the false ORP reading that was telling the Intellichlor to produce more chlorine and since it thought the ORP was a NEGATIVE 12, it just kept pumping chlorine into the pool raising it up to 10 last month after which I disconnected the Intellichem till they came with a new probe yesterday!!! As an UPDATE, just since 5pm last night, this morning 11am chlorine reading has increased up to 3.5 from yesterday evening's 1.0. I'm expecting it to go even higher unless I disconnect the Intellichlor from the system again. I'm reading the info on de-coupling it at the moment. Thanks all for that link. However, that's not going to fix the erroneous pH reading that is now accompanying it, too. Actual pH increased since last night as well, but not as dramatically. The Intellichem is still reading pH=4.04, ORP= -12 (NEGATIVE). Actual pH is now 7.6. Something is amiss. Please keep the helpful info coming. This is an essentially new pool--the builder put almost all the equipment in last year, but is STILL not finished completing it (long story for another day, lol) They should be able to deliver the system as it's supposed to operate, but they seem to be having a problem getting this to work right. I'm turning to you guys to help us get it right.
 
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They should be able to deliver the system as it's supposed to operate, but they seem to be having a problem getting this to work right. I'm turning to you guys to help us get it right.

Sorry to break it to you but with the equipment you have it will never work right.
 

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You don’t list the DelOzone and Parmount UV2 sterilizer and IntelliChem in your signature which will lead to misleading recommendations here.

You probably know we don’t recommend and discourage Ozone and UV and the low chlorine mode you are trying to run your pool at.



The IntelliChem is also discouraged for the reasons you are finding. You are not going to find the answer to your IntelliChem problems here. The best advice we have is decouple your IntelliChlor from the IntelliChem and run it independently.


Simplifing your pool system will give you a more trouble free pool.
Thanks for the reminder about my signature equipment listing. When I made our profile, the builder still hadn't installed the UV and Ozone. They've been so slow at getting everything we specified installed. I've updated it now. Thanks, and also thanks for these links about de-coupling. They are very helpful! We put the UV and Ozone in as supplements to our Intellichlor at my hubby's request as he's found the UV sterilizer works really good in the fishtank (lol), and he also wanted the Ozone for some other reason that I can't recall. We don't depend on them as the primary sanitizer--they're just to be able to run at a lower free chlorine level than the pool at our old house. Until this weird thing popped up on our Intellichem, it all seemed to be pretty much balanced and okay. These weird readings are what's driving the system crazy.
 
We put the UV and Ozone in as supplements to our Intellichlor at my hubby's request as he's found the UV sterilizer works really good in the fishtank (lol), and he also wanted the Ozone for some other reason that I can't recall.

A swimming pool is not a fish tank.

Fish don't like any chlorine. Humans needs sanitary swimming conditions greater then fishes.

Your UV is consuming chlorine that your IntelliChlor is generating.

We don't depend on them as the primary sanitizer--they're just to be able to run at a lower free chlorine level than the pool at our old house.

The fact is you cannot run at lower FC levels with those gadgets without getting bit. If you want to constantly deal with your pool issues then enjoy your gadgets.

When you get tired of the extra work consider adopting TFPC Methods.

Until this weird thing popped up on our Intellichem, it all seemed to be pretty much balanced and okay. These weird readings are what's driving the system crazy.

Get used to weird things happening with your gadgets.

Simpler is better with pool care.
 
Diagnostics Software Rev: Displays the software revision. Meter Test: Performs an internal self-test of the pH/ORP meter and sensing circuitry. Ensures both circuits are performing properly First tests the High circuit in the uncalibrated state, waits for a button press, then tests the Low circuit and waits for a button press. Once these two tests complete, it proceeds with the self-calibration. A Pass or Fail message is displayed. If this test fails, disconnect power and check for water or dirt on the circuit board. Use a can of dry compressed air to clean the board if necessary. If the test continues to fail, contact technical support. Probe Test: This test takes approximately 30 seconds. Perform this test with the sensor cables and probes installed. Probes must be clean and in water. Possible results are : Both Probes Good pH: Good ORP:Bad pH: Bad ORP:Good pH: Bad ORP:Bad
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Bperry, correct. My chlorine is 1.0 and doesn't usually vary up or down by more than +/_0.5 unless I make it do so. It was the false ORP reading that was telling the Intellichlor to produce more chlorine and since it thought the ORP was a NEGATIVE 12, it just kept pumping chlorine into the pool raising it up to 10 last month after which I disconnected the Intellichem till they came with a new probe yesterday!!! As an UPDATE, just since 5pm last night, this morning 11am chlorine reading has increased up to 3.5 from yesterday evening's 1.0. I'm expecting it to go even higher unless I disconnect the Intellichlor from the system again. I'm reading the info on de-coupling it at the moment. Thanks all for that link. However, that's not going to fix the erroneous pH reading that is now accompanying it, too. Actual pH increased since last night as well, but not as dramatically. The Intellichem is still reading pH=4.04, ORP= -12 (NEGATIVE). Actual pH is now 7.6. Something is amiss. Please keep the helpful info coming. This is an essentially new pool--the builder put almost all the equipment in last year, but is STILL not finished completing it (long story for another day, lol) They should be able to deliver the system as it's supposed to operate, but they seem to be having a problem getting this to work right. I'm turning to you guys to help us get it right.
That’s stinks it’s not working, but it’s kinda expected unfortunately. I know it’s no fun hearing all the ORP and UV stuff doesn’t have a good track record of working well especially since the pool builder sold you on it. I could see that stinging quite a bit.

Realistically you’de be better off running the chlorine at normal levels and manually testing and dosing. It’s way more predictable and less time consuming to manage. Let us know if you need help reconfiguring it to get rid of that stuff.
 
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