Hello,
Our inground pool with vinyl liner was installed in October. This is our first ever pool so we have very very little knowledge about running a pool. Pool builder came and took the cover off two weeks ago bc he wanted to be sure the water level underneath was good since we have ground water issues. Last week we called him to tell him we needed him to turn the pool on since our concrete installer wants to start sooner than expected (PB had said that he wanted the pool running for several days before the concrete is poured in case there are any issues). The next morning, someone from PB company came and started the pump at 100% but didn’t turn on the SWG. With all of the spring rain we have had, the water level on the pool has been slowly rising. Concrete installer stopped by two days ago and said we need at least 6” of water removed from the pool in order to install the concrete cantilever coping. We have left message from PB but haven’t gotten a call back. I’m surprised bc he had been very responsive up until this point.
This morning, the pool is 1” or less away from overflowing. This most concerns us bc we have septic and although the leaching field is 26’ away from the pool, we’re expecting heavy rain today and again in the next few days.
Help!!! We’ve never had a pool before so we have absolutely no idea how we can get the water level lowered aside from renting a sump pump and hose but we’re inclined to think there must be a better way. Also, should the pump be running at 100% 24/7?? We desperately need the “pool school” appointment PB promised us but he isn’t returning our calls.
Our inground pool with vinyl liner was installed in October. This is our first ever pool so we have very very little knowledge about running a pool. Pool builder came and took the cover off two weeks ago bc he wanted to be sure the water level underneath was good since we have ground water issues. Last week we called him to tell him we needed him to turn the pool on since our concrete installer wants to start sooner than expected (PB had said that he wanted the pool running for several days before the concrete is poured in case there are any issues). The next morning, someone from PB company came and started the pump at 100% but didn’t turn on the SWG. With all of the spring rain we have had, the water level on the pool has been slowly rising. Concrete installer stopped by two days ago and said we need at least 6” of water removed from the pool in order to install the concrete cantilever coping. We have left message from PB but haven’t gotten a call back. I’m surprised bc he had been very responsive up until this point.
This morning, the pool is 1” or less away from overflowing. This most concerns us bc we have septic and although the leaching field is 26’ away from the pool, we’re expecting heavy rain today and again in the next few days.
Help!!! We’ve never had a pool before so we have absolutely no idea how we can get the water level lowered aside from renting a sump pump and hose but we’re inclined to think there must be a better way. Also, should the pump be running at 100% 24/7?? We desperately need the “pool school” appointment PB promised us but he isn’t returning our calls.