why is my heater faulty

[AussieOi]

Hi

I have an astral / HINRG pool gas heater.

My remote viron sysyem has a 1 touch favourite button to heat the spa.
The heater is physically turning on for a number of minutes.
But
My touchscreen pad is showing the heater as in the off position.
The water coming out of the outlet is not warm.
The heater then turns itself off.

Never had this problem before.
The help line is closed

any suggestions.....

 

[jblizzle]

Sorry for the lack of response, but I am guessing there are very few members with any experience with that specific heater.

Perhaps someone will see this bump and be able to offer ideas.