- Jun 26, 2011
- 22
I've had my WaterGuru for a few years now. I have two main issues/concerns with it, and I wonder if I am the only one.
1. The WaterGuru app rarely if ever notifies me of issues. I honestly can't remember ever getting a notification from it. There is no way to manage what level of issues get turned into app notifications. I have no idea what the criteria is, but I've had pH be very high or very low, FC super high or zero, no flow, batteries dead, need a new cassette, etc. Never get a notification out of this thing. Notifications are turned on for the app and for my phone. I'm not a dummy. I've asked tech support about this several times, and they literally ignore me. I have a Samsung S10+ phone and the original "Gen 1" WaterGuru. So do you get good meaningful notifications from the app when there is a problem? Personally, I'd like to get a notification every time it does a test, regardless of the results of the test.
2. The unit has no ability to recover from a WiFi outage. If your WiFi even blinks for a second, you will have to pull the batteries out of the unit, delete your pool and start from scratch. I have done this countless times. No idea why their unit has no ability deal with WiFi issues, but this seems like a solvable problem. At least give me a notification (see #1 above) from the app that the unit hasn't check in. How do people deal with this if they are monitoring a pool at a second home or remote location? Network connectivity persistence should be a given.
So am I the only one with these issues? Maybe because I was an early adopter and got a machine before they got the kinks worked out?
1. The WaterGuru app rarely if ever notifies me of issues. I honestly can't remember ever getting a notification from it. There is no way to manage what level of issues get turned into app notifications. I have no idea what the criteria is, but I've had pH be very high or very low, FC super high or zero, no flow, batteries dead, need a new cassette, etc. Never get a notification out of this thing. Notifications are turned on for the app and for my phone. I'm not a dummy. I've asked tech support about this several times, and they literally ignore me. I have a Samsung S10+ phone and the original "Gen 1" WaterGuru. So do you get good meaningful notifications from the app when there is a problem? Personally, I'd like to get a notification every time it does a test, regardless of the results of the test.
2. The unit has no ability to recover from a WiFi outage. If your WiFi even blinks for a second, you will have to pull the batteries out of the unit, delete your pool and start from scratch. I have done this countless times. No idea why their unit has no ability deal with WiFi issues, but this seems like a solvable problem. At least give me a notification (see #1 above) from the app that the unit hasn't check in. How do people deal with this if they are monitoring a pool at a second home or remote location? Network connectivity persistence should be a given.
So am I the only one with these issues? Maybe because I was an early adopter and got a machine before they got the kinks worked out?