Just to remind, I feel I only have a slight handle on some of this, and have no experience with quartz. That said... IMissNimoy: your signature says "gray plaster." I was unaware that plaster would be acid washed as part of a normal installation. Pebble is acid washed to remove enough plaster to reveal the right amount of pebble. Quartz, no idea. I would think:
1. Acid washing new plaster would compromise its feel, it's smoothness and its lifespan to some degree.
2. Acid washing pebble a second time (assuming it was acid washed enough the first time) would reveal more pebble than is preferred. Does that weaken the pebble and/or expose more of the pebbles than it should? Would that second wash impact its lifespan?
3. Quartz?
4. From the pics, it seems they emptied Bond's spa to acid wash it, or did you say they didn't use acid on the spa? What did they do?
5. One of the pic's implies they are somehow acid washing the sun deck while the pool is full. Huh? This is what I was taught constitutes a proper acid wash. Drain the pool. Rinse the plaster/pebble. Pre-prepare some sort of neutralizing capability. Prepare the acid mixture to the "strength" (pH) required for the job (but no stronger). Apply that mixture appropriately to the affected areas, and when the acid has performed its "duty," neutralize it immediately. Not just rinse it into the deep end, unless the deep end is filled with a neutralizing solution. Do small areas at a time, and as quickly as possible. Repeat as necessary. Something like that.
How does one do a controlled acid wash with the pool full of water? I hadn't heard of that before. And how is the acid neutralized once it's done? Did your guy neutralize the whole pool? Or just add acid, brush it around, and tank the entire pool's pH? If the latter, what are the long term effects of lowering the pH like that on new plaster (and other pool equipment)?
Sorry, I'm asking more questions than I can answer, but those are the answers I'd want to know if this were my pool.
I'm glad that the spa and pool are looking better. Bond: are you satisfied that whatever those stains were, were normal for a quartz finish, or were they the result of a faulty installation? And if the latter, is correcting it as they are doing a satisfactory solution, or a hack job to cover their mistakes? Again, I have no idea, but I'd like to...