A few years before the pandemic, I had a gunnite pool built with SWG, CO2, Concrete Deck and Auto-Cover safety cover which is hidden away similar to this:
https://i.pinimg.com/originals/8d/3a/c8/8d3ac8857b6895ecf78cb7bdf6744546.jpg
The pool had a 5 year warranty. Nearly 4 years into ownership, my tiles started coming off. I have two rows of 3"x3" porcelain tiles. I sent my PB an email and they ignored me. I didn't think much of it then because a few tiles was not a big deal. Today about 30 - 40% of the top row is off or gonna come off soon. The bottom row is all fine - none have fallen off.
Back to my issue: The top row of tiles abuts the aluminum auto-cover rail with grout between them. Above the aluminum rail is the 4" concrete deck. I am 99% sure the aluminum auto-cover rail was screwed to the top of the concrete beam with no flexible material between them. Is this normal installation procedures for really cold-weather installations?
I always have kept my pool balanced. I always keep the water level well below the tiles during the winter. This was not a budge pool my friends!!!! The auto-cover was $10 alone! I follow ALL of the PB rules and all of the rules here. I feel that because the bottom row of tiles are totally fine that any doubts of my water chemistry and possibility of winter ice is out-the-door. They would be falling off too.
I've gotten three estimates including my PB. All over $10k. They all said they would tear out all old tiles, prep and re-tile with brand new tiles, and put silicone between the top tile and aluminum rail above it. I'm skeptical. Silicone, really? I asked if this was going to occur again and they all said 'I hope not'. I feel much more confident now. I asked them all if it was installed correctly and none of them would give me a straight answer.
Was this installed correctly? How should I handle my warranty? I emailed them before it expired with pictures. Only now, they are happy to talk to me about fixing it. I don't know how to approach them politely and with intent that they are responsible for this? Are they responsible?
https://i.pinimg.com/originals/8d/3a/c8/8d3ac8857b6895ecf78cb7bdf6744546.jpg
The pool had a 5 year warranty. Nearly 4 years into ownership, my tiles started coming off. I have two rows of 3"x3" porcelain tiles. I sent my PB an email and they ignored me. I didn't think much of it then because a few tiles was not a big deal. Today about 30 - 40% of the top row is off or gonna come off soon. The bottom row is all fine - none have fallen off.
Back to my issue: The top row of tiles abuts the aluminum auto-cover rail with grout between them. Above the aluminum rail is the 4" concrete deck. I am 99% sure the aluminum auto-cover rail was screwed to the top of the concrete beam with no flexible material between them. Is this normal installation procedures for really cold-weather installations?
I always have kept my pool balanced. I always keep the water level well below the tiles during the winter. This was not a budge pool my friends!!!! The auto-cover was $10 alone! I follow ALL of the PB rules and all of the rules here. I feel that because the bottom row of tiles are totally fine that any doubts of my water chemistry and possibility of winter ice is out-the-door. They would be falling off too.
I've gotten three estimates including my PB. All over $10k. They all said they would tear out all old tiles, prep and re-tile with brand new tiles, and put silicone between the top tile and aluminum rail above it. I'm skeptical. Silicone, really? I asked if this was going to occur again and they all said 'I hope not'. I feel much more confident now. I asked them all if it was installed correctly and none of them would give me a straight answer.
Was this installed correctly? How should I handle my warranty? I emailed them before it expired with pictures. Only now, they are happy to talk to me about fixing it. I don't know how to approach them politely and with intent that they are responsible for this? Are they responsible?
