Yes, that is Pentair's standard answer. I got something similar, but I don't think it was exactly that. That's why I mentioned 70° in an earlier post. They told me to add salt, I told them my salt tested within range, and that I wasn't going to dump more in. Because my numbers were so far off, within the temperature range Pentair claims their SWGs are "accurate," they had to give in and send out a repair guy. I happened to luck out and the repair guy was "pro Dirk" and "anti Pentair." He stuck a test strip in my pool (presumably to confirm I had enough salt in my pool), then declared my SWG done. He wouldn't even replace the temp sensor, claiming that takes too long, so just gave me a brand new unit. So now he's my new go-to Pentair repair guy!
Point was, you might call back to Pentair, hope to get a different support tech, one that will at least send out a repair guy. If that doesn't work, you might find a local certified Pentair repair shop that will come to your pool and declare the SWG bad, and let them work the warranty claim. You might get a new sensor out of it.
Or you might limp along with liquid chlorine (turn off your SWG) for a few more days/weeks until your pool hits 70, or 77, whatever Pentair wants, then try again. If you still can't get it to fire, then you'd have a better case with Pentair.
Shoot, forgot to ask before I got carried away there. Is your unit still under warranty? Has it been a year? Your sig mentions a lot of Pentair. Did you buy it all at the same time? Did you buy enough to get your warranty for everything extended to three years? Can't remember now if one has to apply for that or not, or if Pentair gives it to you automatically. My PB arranged that for me.
If not under warranty, and/or you can't get Pentair to honor it, I think you then have three choices, in order of expense:
Dump in more salt and see what happens (again, your choice whether to wait until the pool is warmer or not).
Replace the sensor yourself (I think I remember that being around a $100 part, but you should double check that before you make a decision).
Replace the SWG (not really an option at this point).