We signed a contract to install Stonescapes mini pebble (the color wasn't specified at the time). We are in the in demolition phase now. My understanding was that I could select any color on the Stonescapes Mini Pebble website.
When we told our PB that we selected Zanzibar minipebble, he explained he would apply a $1,640 upcharge for that color. He explained Zanzibar costs more than other mini pebble colors, because of the "purity of the white" He also called it called it a "custom color" (his contract says custom colors are not covered).
I called the NPT national number and a few local showrooms, and every representative explained that Zanzibar mini pebble is not a custom color, and indeed has the same price point as the other mini pebble finishes. I am concerned that our PB is labeling our color a "custom color," when it is not, to charge an extra $1,640.00.
Has anybody heard of this practice before? Am I permitted to post the contractor's name, to see if others have had similar experiences?
When we told our PB that we selected Zanzibar minipebble, he explained he would apply a $1,640 upcharge for that color. He explained Zanzibar costs more than other mini pebble colors, because of the "purity of the white" He also called it called it a "custom color" (his contract says custom colors are not covered).
I called the NPT national number and a few local showrooms, and every representative explained that Zanzibar mini pebble is not a custom color, and indeed has the same price point as the other mini pebble finishes. I am concerned that our PB is labeling our color a "custom color," when it is not, to charge an extra $1,640.00.
Has anybody heard of this practice before? Am I permitted to post the contractor's name, to see if others have had similar experiences?