Hey everyone,
Still in my first year of owning a pool. honestly might not do it again.
A few weeks ago in Georgia we had insanely heavy rain, and in the morning our pool looked like this:

We called leslie's and sent a guy there some pictures, he said to just keep the filter running 24/7, backwash frequently, and it'll clear up in a week.
(Leslies was the only pool related person we have called who's been any help - called a few independent pool maintence people and they wanted nothing to do with it)
After a week it looked like this:

Better, but not fixed yet.
This isnt algae as far as I can tell - our chlorine levels are high and remaining stable around 5. The salt cell is working fine. All water tests come back normal.
However it seems we've reached a point of equilibrium - for the last week, it's not changed in any way. I've been brushing to lift the clay up, vacuuming daily (which is pretty tough as I cant see the bottom), but I think the clay particles that remain are so fine, they're passing straight through the filter. The backwashing isnt producing the red clay saturated water it did during the first week, it's clearing up very quickly. Pressure is normal and not rising. If I turn the pump off for 20 minutes and let it settle, then turn the pump back on - clay is very obviously coming out of the waterfall and the jets.

So that's where we're at. I havent got a Hecking clue what i'm supposed to do now as this is just passing straight through the filter. Called 5 local pool places and they want nothing to do with it. Told us after we get someone else to fix it, we can call then back and set up a maintenance plan, but for now we need to find someone else to deal with it as they are too busy.
The lining is pretty clearly messed up too, the pool is less than 2 years old but because so much water got behind it when it flooded, it's now got a ton of huge creases where it's not settled flat again.
We are currently getting quotes from landscaping companies to rebuild the retaining wall. The previous owner completely screwed us on that and went with the cheapest bidder who didnt build it right, there's not enough drainage to get water away when it comes down that heavy. 100% that will be fixed before summer, no matter the cost, which i'm not happy about, but for now I need to know what to do about the water in the pool.
Appreciate any insight here....
Still in my first year of owning a pool. honestly might not do it again.
A few weeks ago in Georgia we had insanely heavy rain, and in the morning our pool looked like this:

We called leslie's and sent a guy there some pictures, he said to just keep the filter running 24/7, backwash frequently, and it'll clear up in a week.
(Leslies was the only pool related person we have called who's been any help - called a few independent pool maintence people and they wanted nothing to do with it)
After a week it looked like this:

Better, but not fixed yet.
This isnt algae as far as I can tell - our chlorine levels are high and remaining stable around 5. The salt cell is working fine. All water tests come back normal.
However it seems we've reached a point of equilibrium - for the last week, it's not changed in any way. I've been brushing to lift the clay up, vacuuming daily (which is pretty tough as I cant see the bottom), but I think the clay particles that remain are so fine, they're passing straight through the filter. The backwashing isnt producing the red clay saturated water it did during the first week, it's clearing up very quickly. Pressure is normal and not rising. If I turn the pump off for 20 minutes and let it settle, then turn the pump back on - clay is very obviously coming out of the waterfall and the jets.

So that's where we're at. I havent got a Hecking clue what i'm supposed to do now as this is just passing straight through the filter. Called 5 local pool places and they want nothing to do with it. Told us after we get someone else to fix it, we can call then back and set up a maintenance plan, but for now we need to find someone else to deal with it as they are too busy.
The lining is pretty clearly messed up too, the pool is less than 2 years old but because so much water got behind it when it flooded, it's now got a ton of huge creases where it's not settled flat again.
We are currently getting quotes from landscaping companies to rebuild the retaining wall. The previous owner completely screwed us on that and went with the cheapest bidder who didnt build it right, there's not enough drainage to get water away when it comes down that heavy. 100% that will be fixed before summer, no matter the cost, which i'm not happy about, but for now I need to know what to do about the water in the pool.
Appreciate any insight here....