Screenlogic Connect stopped working well

[ggilpu]

My Screenlogic connect does NOT show the Gas Heater. The heater can be activated from the EasyTouch panel. Pentair says they’re suppose to have an update to the App but I can’t see it. The service rep couldn’t see it either. Everything else works. Anyone has seen the same issue? Any word from Pentair as to when the App will be updated?

 

[Jimrahbe]

g,

Tell me again what ScreenLogic does not do? Can you adjust the set point up and down?

Give me a sequence of what you are doing and what does not work..

Thanks,

Jim R.

 

[Ggilpuja]

g,

Tell me again what ScreenLogic does not do? Can you adjust the set point up and down?

Give me a sequence of what you are doing and what does not work..

Thanks,

Jim R.

In the Pool/Spa Pool tab, it shows the pool and set points temperatures fine. Below it shows off/H Pump Pref/H Pump Only. It does not show, the gas heater/Hybrid/Dual, as it did until Tuesday

 

[YippeeSkippy]

Uh....did you open a second account?

 

[Ggilpuja]

Uh....did you open a second account?

No. As I said, Pentair service rep said there is an update of the App, but we couldn’t, both me and the rep, see it. I guess they updated the server but the App is still pending at the iTunes App Store.

 

[mknauss]

You are sure you are speaking about ScreenLogic? My app is the same one I started with over 4 years ago and it shows never having been updated.

 

[Jimrahbe]

It does not show, the gas heater/Hybrid/Dual, as it did until Tuesday

g,

What did you do, or what happened on Tuesday???

Any program changes or ???

My app seems to work, but then I use an Android..

Thanks,

Jim R.

 

[Ggilpuja]

You are sure you are speaking about ScreenLogic? My app is the same one I started with over 4 years ago and it shows never having been updated.

Yes I am 100% sure of what I am saying. I know the App hasn’t been updated in 4 years, I know how to read in the App Store, but again, the Pentair rep said it has been updated. She was surprised that neither myself nor her could see the updated version in the store. I am trying to see if someone else is having the same issue. But to have the same issue one has to have a gas heater connected to the EasyTough panel or else everything would look fine. Thanks anyways.

 

[mknauss]

I suspect they were speaking of the Intellicenter app. It was just updated.

 

[Ggilpuja]

No changes whatsoever. Again the Pentair service rep SAID the App has been updated recently but it doesn’t show yet in the App Store. Thanks

 

[Ggilpuja]

I suspect they were speaking of the Intellicenter app. It was just updated.

Well maybe she didn’t know what she was talking about but the conversation was clear and she got in my system. Thanks