My pool math app just updated on my Samsung phone it was stuck on synching none the screen went totally black it only happens on this app on the phone Any Ideas
Pool Math App
- Thread starter MLR54
- Start date
- May 23, 2015
- 24,487
- Pool Size
- 16000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
- Oct 25, 2015
- 5,201
- Pool Size
- 25000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- CircuPool RJ-60 Plus
I've got a Samsung Note 8 on Verizon fully updated. No problems syncing. Tested most of the functions no problem.
redth
TFP Guide
- Jun 21, 2016
- 99
- Pool Size
- 84000
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
Try clearing the app data and cache and logging back in after using these steps Fix app stuck spinning on Android
We’ve got one other user who’s been having this issue on Android that we’re working with as well. If we may ask, what device are you using? We’re working to recreate the issue and wondering if maybe it’s something tied to a certain phone brand.
redth
TFP Guide
- Jun 21, 2016
- 99
- Pool Size
- 84000
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
@MLR54 can you try accessing this url from your phone?
It seems like going through some of the error logs for the app that some people's devices are not resolving the domain for the server correctly. I've not seen any outages reported by any of our hosting providers, and it doesn't seem to be an issue on iOS devices, so I'm a bit puzzled as to why this is now occurring and for only _some_ android users.
I'd also ask for you to try it again. Try resetting the app data/cache again, rebooting your device, and try it over cellular and wifi again. Right now it seems like there's something funny happening in DNS at some point between some devices and the server.
Apologies for this, we will find the underlying cause of it yet, it just might take a bit more work since I'm unable to reproduce the issue with any of my devices here.
redth
TFP Guide
- Jun 21, 2016
- 99
- Pool Size
- 84000
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
Ok, I think I've got this narrowed down. We have one person testing the fix, if anyone else would like to test a preview release of the fix, please DM me your email address.
- Feb 6, 2015
- 6,236
- Pool Size
- 12300
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- CircuPool RJ-45 Plus
@redth
The fixed pushed to the Play Store this afternoon fixed my issue. I sent you a PM with details on syncing for both tablets.
The fixed pushed to the Play Store this afternoon fixed my issue. I sent you a PM with details on syncing for both tablets.
Sorry it took so long Just got home from work and reloaded the app and it now seems to be working Thank you
Can you visit the Google Play store and see if there’s an update? Jon sent one out tonight that hopefully corrected the issue.
Weightsnut
Active member
Weightsnut
Active member
I'm having the same issue today. I'm on a Samsung Galaxy Tab. Please assist.
Weightsnut
Active member
Just found the update on Google play store. Updated and seems to be ok now.
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