Hi I have the same problem…in my case I have this filter since 2013 and this problem just started now. It might be unrelated but it started after I installed four new filters supposedly from Pentair purchased from Amazon. It only shoots de into the pool from the returns after the pump looses prime when I open the lid or perform any other activity where air gets into the system. The DE rides on the bubbles and it stops when all the air is gone.call me ill tell you what I did I'm not gone waste my time here I spend 4 weeks and also helped 15 others wont he same situation as well as pool builders and maintenance guys all rely on me now I’ve gotten over 100 calls. ill give you my number ill help. Even sdp pools and npt which are the biggest plaster builder pool guys in van Nuys called me and came and saw the situation and I guided them the prooer path. It’s not rocket science it’s jay that people are use to hearing manfscturr which don’t even haven any professional tell them our system is best and your at fault nothing is the dake
Anymore nothing even tech support there all people with no experience or background in anything pools
So it definitely has something to do with air in the filter…otherwise it works as it always did.
Thanks!