Pentair IntelliCenter Review and Information
- Thread starter MyAZPool
- Start date
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- Tags
- intellicenter
Hi All,@SA Pentair User
In the iOS app - I am now also NOT able to edit an existing schedule.I am however, able to create (add) a new schedule, just not edit an existing one (so at least you can do that and then delete the existing one that you were trying to edit (yea, I know). I did not have this problem a few days ago, prior to this latest iOS update. Typical. Fix one thing, break something else.
In the web client, I am NOT able to edit an existing schedule mainly because of the ongoing issue regarding the inability to expand the schedule in order to edit.
In the desktop version of the Android app, I AM able to edit and save an existing schedule.
I wonder if anyone else besides us is experiencing the same with regards to the iOS app?
Either way, I guess I'll let TS know on Monday about this new problem. Sheesh...
r,
Just a quick update on this latest iOS app glitch.
I informed Pentair TS about it earlier in the week.
Today I got a response that the issue was pushed to the software dev team, that they are aware, are working it and will issue an update with the fix sometime soon.
Thanks...
r.
FYI
Currently there are ongoing issues with both the Pentair IntelliCenter Alexa App and Apple Watch App.
Yea, like neither are working right now.
Pentair Tech Support reports that the software dev team is aware of this fact and that they confirm that both are down right now and that they are currently working on it.
Right...
sigh...
r.
Currently there are ongoing issues with both the Pentair IntelliCenter Alexa App and Apple Watch App.
Yea, like neither are working right now.
Pentair Tech Support reports that the software dev team is aware of this fact and that they confirm that both are down right now and that they are currently working on it.
Right...
sigh...r.
rmontgomery
Well-known member
AZ, can you check on the status of Google Home integration? The website says that IntelliCenter is supposed to work with Google Home. I called and talked to tech support at one point and he didn't even realize it was on the website. He supposedly sent a note to the IntelliCenter product manager and was going to get back with me, but he never did. Was just going to see if that integration is supposed to work.FYI
Currently there are ongoing issues with both the Pentair IntelliCenter Alexa App and Apple Watch App.
Yea, like neither are working right now.
Pentair Tech Support reports that the software dev team is aware of this fact and that they confirm that both are down right now and that they are currently working on it.
Right...
r.
Ryan
Hi Ryan,
I will bring it up as I am in pretty regular comms with three specific Tech Support Reps that are dedicated more to IntelliCenter issues.
Did you happen to get the name of the TS Rep? If so, please send to me on the private message side. That will help me bring up the issue. I agree he should have called you back. Some are VERY "customer-service oriented" and some not so much. I just typically deal with the level-2 guys and they are awesome. Anyway, let me know and I'll look into it.
My IntelliCenter "laundry (HIT) list" continues to grow and mostly all due to software issues.....
Thanks and take care...
r.
rmontgomery
Well-known member
Unfortunately I don't have his name. It may be written down at the office, but I probably will be working from home for a while. I will double check that I didn't write it somewhere else, but chances are slim.Hi Ryan,
I will bring it up as I am in pretty regular comms with three specific Tech Support Reps that are dedicated more to IntelliCenter issues.
Did you happen to get the name of the TS Rep? If so, please send to me on the private message side. That will help me bring up the issue. I agree he should have called you back. Some are VERY "customer-service oriented" and some not so much. I just typically deal with the level-2 guys and they are awesome. Anyway, let me know and I'll look into it.
My IntelliCenter "laundry (HIT) list" continues to grow and mostly all due to software issues.....
Thanks and take care...
r.
Ryan
@rmontgomery
Regarding your issue concerning Google Home integration.
I thought I would try a new venue in an attempt to try and "light a fire" under someone at Pentair regarding all of the IntelliCenter software issues that the Software Engineering and Software Development teams are responsible for and refuse to address "in a timely manner".
I chose to write a review on the Apple App Store IntelliCenter page. It appears that someone from the software teams do read and respond to these, so I thought I would try this route. I placed your Google Home issue here.
In addition, I have been doing some internet sleuthing and have located contact information to some of the "big dogs" in the Pentair hierarchy or chain-of-command. If this latest attempt to try and get some of these issues addressed doesn't work, I will start writing some of the executives who might have some oversight and power to get something done regarding the many software issues that these teams refuse to address.
Feel free to read my review here. It is the review (rcinaz, 03/20/2020) titled "IntelliCenter Software Issues"
Who knows if anything will come of this. I would be thrilled if they would just respond with some reasonable information and I would be very interested to see what they might have to say.
Thanks...
r.
EDIT: DUE TO THE ONGOING COVID-19 PANDEMIC, I DON'T EXPECT MUCH MOVEMENT ON THESE ISSUES AND I WILL DELAY ANY CONTINUATION IN MY EFFORTS TO TRY AND GET SOME ACTION FROM PENTAIR UNTIL WE ALL GET PAST THIS.
Regarding your issue concerning Google Home integration.
I thought I would try a new venue in an attempt to try and "light a fire" under someone at Pentair regarding all of the IntelliCenter software issues that the Software Engineering and Software Development teams are responsible for and refuse to address "in a timely manner".
I chose to write a review on the Apple App Store IntelliCenter page. It appears that someone from the software teams do read and respond to these, so I thought I would try this route. I placed your Google Home issue here.
In addition, I have been doing some internet sleuthing and have located contact information to some of the "big dogs" in the Pentair hierarchy or chain-of-command. If this latest attempt to try and get some of these issues addressed doesn't work, I will start writing some of the executives who might have some oversight and power to get something done regarding the many software issues that these teams refuse to address.
Feel free to read my review here. It is the review (rcinaz, 03/20/2020) titled "IntelliCenter Software Issues"
IntelliCenter
Wherever you are, the new IntelliCenter(tm) Control System for Pool and Spa makes it easier and more intuitive than ever to control your pool. Use your familiar iOS® mobile devices from anywhere in the world. IntelliCenter features new color touchscreen interfaces at the equipment pad as well...
apps.apple.com
Who knows if anything will come of this. I would be thrilled if they would just respond with some reasonable information and I would be very interested to see what they might have to say.
Thanks...
r.
EDIT: DUE TO THE ONGOING COVID-19 PANDEMIC, I DON'T EXPECT MUCH MOVEMENT ON THESE ISSUES AND I WILL DELAY ANY CONTINUATION IN MY EFFORTS TO TRY AND GET SOME ACTION FROM PENTAIR UNTIL WE ALL GET PAST THIS.
Last edited:
Turbo1Ton
Gold Supporter
- Dec 26, 2019
- 1,995
- Pool Size
- 14500
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-40
So I don't know if this has been mentioned or not, but it is something I noticed the other day. My understanding is that for all of the circuits that are controlled via a pump, the pump will defer to whichever circuit has the highest speed. If you are running a circuit that is defined by a flow rate, and not a pump speed, that is nested in with the others, it appears that the pump will only control to the pump speed. See attached.
I have a circuit set up for my in floor cleaner to run. I have it set to run @ 50GPM to ensure that the heads have enough flow, as opposed to a pump speed. When I select the spa circuit, the pump attempts to speed up to the 3450RPM setting, but then the control comes back down to the 50GPM rate.
I am not sure why this is, or if it should be considered an "issue" per se, more of just an observation and something to consider when you are scheduling. Thought I would mention it since I hadn't seen it discussed and was surprised when I noticed it.
Thanks,
Jeff
I have a circuit set up for my in floor cleaner to run. I have it set to run @ 50GPM to ensure that the heads have enough flow, as opposed to a pump speed. When I select the spa circuit, the pump attempts to speed up to the 3450RPM setting, but then the control comes back down to the 50GPM rate.
I am not sure why this is, or if it should be considered an "issue" per se, more of just an observation and something to consider when you are scheduling. Thought I would mention it since I hadn't seen it discussed and was surprised when I noticed it.
Thanks,
Jeff
Attachments
Jeff,
Yep. I stumbled upon this about a year ago and I had to go digging to find out what was going on. Actually this is not an IntelliCenter thing. It is a "VSF thing".
Check out pp15 of the INTELLIFLO® VSF Variable Speed and Flow Pump Installation and User’s Guide.
Scheduled Program Priority
When operating the pump in Schedule mode it is important
to keep each program within its own individual run time. If
program run times overlap the pump will prioritize programs
as explained below:
Schedule priorities are in descending order as follows:
Highest Flow » Lowest Flow » Highest Speed » Lowest
Speed
• When two speed OR two flow program schedules
overlap, the pump will run the higher RPM Speed or
GPM Flow regardless of program in use.
• When both a speed AND flow program schedule
overlap the pump will run the flow program first.
• A manual or egg timer command takes precedent
over a running schedule. The manual or egg timer
command will operate until completed, unless the
next schedule program takes place or another
command is given.
Thanks for bringing this up and take care.
r.
Last edited:
Turbo1Ton
Gold Supporter
- Dec 26, 2019
- 1,995
- Pool Size
- 14500
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-40
@MyAZPool
Thanks Ron. I don't know if I ever would have ventured into the VSF manual to find that! I will make some adjustments to my programming now that I know what is happening.
--Jeff
Thanks Ron. I don't know if I ever would have ventured into the VSF manual to find that! I will make some adjustments to my programming now that I know what is happening.
--Jeff
I haven't read every page/entry here so not sure if this is the correct place for the questions:
1) Still no resolution to the 'schedules' issue, right? Can't edit a schedule via iOS app or web client. I can edit at the panel.
2) Date and time: randomly wrong...both when I had it to automatically get day/time from the internet and then I chose Manual and it holds for a few days but then goes to some random day and time that obviously screws up my schedules.
3) Email notifications don't match the app...
a) I'll get cold water email notification saying water is below 52, but the app says the water is 62.
b) Clean and inspect cell, even after verifying cell is perfectly clean.
c) Low and Very Low Salt when I've verified the salt is 3,400 and app says salt is 3,200.
1) Still no resolution to the 'schedules' issue, right? Can't edit a schedule via iOS app or web client. I can edit at the panel.
2) Date and time: randomly wrong...both when I had it to automatically get day/time from the internet and then I chose Manual and it holds for a few days but then goes to some random day and time that obviously screws up my schedules.
3) Email notifications don't match the app...
a) I'll get cold water email notification saying water is below 52, but the app says the water is 62.
b) Clean and inspect cell, even after verifying cell is perfectly clean.
c) Low and Very Low Salt when I've verified the salt is 3,400 and app says salt is 3,200.
Poolmama!
Also see this thread for additional info regarding the unreliability of the IntelliCenter IntelliChlor alerts.
www.troublefreepool.com
I know how you feel. It's very frustrating. You can attempt to give Tech Support a call and see if you can get them to gen up a trouble ticket but I wouldn't be surprised during this pandemic, that they are on serious reduced staffing levels or not at work at all.
I personally have chosen to freeze all of my dealings with Pentair until this COVID-19 blows over.
Technical Support
Toll Free (800) 831-7133, * Press 1-1-1-1-1-3 for IntelliCenter
r.
Correct. Same with me. I don't expect any resolution to the many software issues until the COVID-19 pandemic has subsided. Just a guess on my part.
I don't seem to be having a problem with that and don't recall that I ever have. I have always used the Internet as my clock source. Could it be that you are having internet interruptions? If not, then it sounds like it could be a Pentair IntelliCenter server issue possibly. I suggest that possibility because from what I can tell, server issues seem to be the source of many of the IntelliCenter issues these days.
I agree. I too am experiencing all of those same exact issues. My salt level is good, temp is good and my cell is sparkling clean. Until some serious software modifications are made in the future, I am just ignoring these fake IntelliChlor alerts. I don't rely on the alerts. Instead, I rely on regular testing. I use the Taylor K-1766 to measure my pool salt content.
K-1766 Taylor Salt Test
tftestkits.net
Pentair IC40 Questions.
Jeff, It sounds to me like it would be just better to shut them off altogether.. In the real world I rarely get any alerts anyway.. and the handful I do get are known.. Like if I go into the Service mode, etc.. Glad to know the grass is not always greener... :poke: Thanks, Jim R.
www.troublefreepool.com
I know how you feel. It's very frustrating. You can attempt to give Tech Support a call and see if you can get them to gen up a trouble ticket but I wouldn't be surprised during this pandemic, that they are on serious reduced staffing levels or not at work at all.
I personally have chosen to freeze all of my dealings with Pentair until this COVID-19 blows over.
Technical Support
Toll Free (800) 831-7133, * Press 1-1-1-1-1-3 for IntelliCenter
r.
Last edited:
Hi All,
For what its worth, there is a Web Client Update (1.046 b5), dated March 30, 2020. It must have been released in just the last couple of days, as I tend to keep an eye out every few days..
Now for the bad news. From what I can tell, nothing has been improved and none of the fixes regarding the Schedules page have been implemented (see below).
In fact, if anyone can tell any improvement to the Web Client with this latest update, please share, because as of this post, I sure don't see any.
Who knows, maybe I ran this latest ops check on the schedules page before they have fully uploaded whatever to the server. I'll try later to see if any improvement.
Anyway,
Please stay safe everyone.
r.
For what its worth, there is a Web Client Update (1.046 b5), dated March 30, 2020. It must have been released in just the last couple of days, as I tend to keep an eye out every few days..
Now for the bad news. From what I can tell, nothing has been improved and none of the fixes regarding the Schedules page have been implemented (see below).
Web Client – Existing schedules will not expand when clicked on which completely prohibits the ability for the user to edit an existing schedule. This issue began with the release of the latest web client update (1.044 b1 January 30, 2020) AND NOW ((1.046 b5 March 30, 2020).
Web Client – Schedule names revert to SPECIALCIRC 1, 2, 3 ETC: This occurs when a user creates a CIRCUIT GROUP and then creates a new schedule. No problem creating the new group. Then the user navigates to the SCHEDULES page > ADD PROGRAM, and then uses the pulldown to select that new CIRCUIT GROUP. Then the user configures days and times and then clicks SAVE. Once the new schedule is saved, the Circuit name in the scheduling page renames to SPECIALCIRC1, 2, 3. ETC.
In fact, if anyone can tell any improvement to the Web Client with this latest update, please share, because as of this post, I sure don't see any.
Who knows, maybe I ran this latest ops check on the schedules page before they have fully uploaded whatever to the server. I'll try later to see if any improvement.
Anyway,
Please stay safe everyone.
r.
Anyone know any more of an update with the broken Alexa Skill (integration)... How ridiculous, if you pull their brochure off their website
The 2nd page talks about Alexa integration.. but it doesnt work for months?! What world are their software dev teams living in. These guys need to clear house and get some capable people in there
The 2nd page talks about Alexa integration.. but it doesnt work for months?! What world are their software dev teams living in. These guys need to clear house and get some capable people in there
Turbo1Ton
Gold Supporter
- Dec 26, 2019
- 1,995
- Pool Size
- 14500
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-40
I am not sure what is up with the Alexa app/skill. Mine has worked just fine all week and I just checked it this morning and Alexa says she is having trouble accessing. It may be more of an Alexa thing than the Intellicenter? ?
--Jeff
--Jeff
I can sure sympathize with everyone and concur regarding the "down status" of both the Alexa App, the Apple Watch App as well as some of the craziness going on with the the Schedule page in the web client, iOS and Android apps (see post #243 and post #248 above).
My guess is that all of these issues are solely based on Pentair's IntelliCenter Servers somehow and the lack of attention, expertise or both, of the Pentair Software Engineering and Development team or possibly contracted employees. Maybe members here who possess a greater or deeper knowledge or understanding on this subject than I, can elaborate on where they believe the issues stem from.
I have submitted several trouble tickets to the Pentair Technical Support team regarding these many issues and they (technical support) continue to be supportive and understanding (and even seem to be as frustrated as us), but when it comes to anything related to the web client, iOS/Android Apps, etc., their hands seemed to be tied in order to affect a breakthrough or solution regarding these issues. Their many responses are that they have pushed these issues to Software Engineering and Development and when they follow up, they just receive a response that Software Engineering and Development is "aware" and "working on the issues".
I do plan on launching a contact campaign in the near future, when it might be appropriate to do so to try and get the Pentair chain of command involved. But I first just wanted to ensure that the COVID-19 shutdown does not hamper my efforts.
Any suggestions or ideas on an alternative course of action would be helpful as I have honestly run out of ideas. Until some of the really smart members here breakthrough on developing a "home brew" app (some are working on it), we are at the mercy of those dreaded Pentair IntelliCenter servers.
Just as a side note or caveat, I currently have zero problems/issues with the actual IntelliCenter Control Panel. Everything I have tested and experienced works great on the control panel. It's just when I use a remote device (connecting via web applications) is where all of the issues reside.
I would be curious to know whether the ScreenLogic based systems (EasyTouch and IntelliTouch) users are also having issues when they chose to connect through the web when using iOS or Android devices or Alexa?
r.
My guess is that all of these issues are solely based on Pentair's IntelliCenter Servers somehow and the lack of attention, expertise or both, of the Pentair Software Engineering and Development team or possibly contracted employees. Maybe members here who possess a greater or deeper knowledge or understanding on this subject than I, can elaborate on where they believe the issues stem from.
I have submitted several trouble tickets to the Pentair Technical Support team regarding these many issues and they (technical support) continue to be supportive and understanding (and even seem to be as frustrated as us), but when it comes to anything related to the web client, iOS/Android Apps, etc., their hands seemed to be tied in order to affect a breakthrough or solution regarding these issues. Their many responses are that they have pushed these issues to Software Engineering and Development and when they follow up, they just receive a response that Software Engineering and Development is "aware" and "working on the issues".
I do plan on launching a contact campaign in the near future, when it might be appropriate to do so to try and get the Pentair chain of command involved. But I first just wanted to ensure that the COVID-19 shutdown does not hamper my efforts.
Any suggestions or ideas on an alternative course of action would be helpful as I have honestly run out of ideas. Until some of the really smart members here breakthrough on developing a "home brew" app (some are working on it), we are at the mercy of those dreaded Pentair IntelliCenter servers.
Just as a side note or caveat, I currently have zero problems/issues with the actual IntelliCenter Control Panel. Everything I have tested and experienced works great on the control panel. It's just when I use a remote device (connecting via web applications) is where all of the issues reside.
I would be curious to know whether the ScreenLogic based systems (EasyTouch and IntelliTouch) users are also having issues when they chose to connect through the web when using iOS or Android devices or Alexa?
r.
Do any of you know if the same "remote" problems occur with the Intellicenter remote that looks like an alarm clock? It appears it can be had for about $300 and I wonder if there's any value in my purchasing that after install and pairing it up?
Belikin,
I was only referring to issues with regards to remote devices such as desktops/laptops, mobile phones, tablets, smart watches and smart speakers. Anything that uses the web/IntelliCenter servers to connect to your control panel.
Any type of wired or wireless device that communicates "directly" to your control panel such as the IntelliCenter Remote Control Panel, IntelliCenter Wireless Control Panel, QuickTouch II and Spa-Side remotes should NOT experience any of the above mentioned issues because they do not rely on the web and the IntelliCenter servers for connectivity.
A desktop / laptop is typically still the preferred method for programming/configuration of the IntelliCenter.
I used to be of the thinking that I could rely on my phone/watch/Alexa just to turn something on or off (Feature Circuit or Circuit Group) "remotely", but unless these specific issues are corrected in the near future, that may turn out to have been a poor assumption on my part.
r.
I've got an EasyTouch 8 and use Screen Logic and Alexa. I've had not any problems. Had Alexa just check the temp of the pool, and I turned Wifi off on my iPhone and it connected back to my system through Pentair with no issues.
Just FYI - Historically over the last few years Alexa would lose access to Pentair and I'd have to log in again at the Skill level, however, it has been pretty solid the last several months and stayed connected.